Assistant Director, Financial Aid

Georgia State University; Atlanta (GA); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition assistance

Retirement plan

Professional development

Job summary

Georgia State University in Atlanta seeks an Assistant Director of Technology to supervise daily financial aid system operations (Banner, CampusLogic) and drive system enhancements with IT partners. You will lead a Senior Financial Aid Counselor and a Business Systems Analyst, ensuring compliance and efficient processing.

The role emphasizes process improvement, data reporting, and collaboration with campus IT; strong leadership and knowledge of Banner are preferred, with a competitive on-site

Qualifications

• Bachelor's degree and three years supervisory/management experience; or a combination of education and related experience.
• Five years of management experience in financial aid or state aid office.
• Experience with Banner or similar student information systems.
• Experience with reporting tools or basic SQL.
• Support data integrity and reporting needs related to financial aid processing.

Responsibilities

• Support daily operations of financial aid systems, including Banner and CampusLogic, with IT collaboration.
• Assist configuration and maintenance of financial aid processes, packaging rules and fund setup.
• Identify opportunities to improve workflows and reduce manual processing.
• Supervise and guide a Senior Financial Aid Counselor and a Business Systems Analyst.
• Liaise between Student Financial Services and IT or external vendors.
• Support data integrity and reporting for financial aid processing.

Skills

Leadership

Supervisory experience

Management experience

Education

Bachelor's degree

Job description

Assistant Director, Financial Aid

Office of Student Financial Services, Financial Aid

In the Office of Student Financial Services, Financial Aid, the primary responsibility of the Assistant Director of Technology is to supports the operational management and continuous improvement of financial aid systems within Student Financial Services at Georgia State University. This role focuses on ensuring effective system functionality, supporting financial aid processing, and enhancing business operations through technology. The Assistant Director supervises a Senior Financial Aid Counselor and Business Systems Analyst, providing day-to-day leadership, prioritization, and oversight of system-related tasks and initiatives. This position partners closely with campus IT and functional teams to support system enhancements, compliance requirements, and student service delivery.

What makes the Office of Student Financial Services a great place?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

Here is what you will do

• Technology Operations & System Support: Support daily operations of financial aid systems, including Ellucian Banner and related platforms; monitor system performance and assist in resolving issues in collaboration with IT partners; and participate in system testing, upgrades, and annual financial aid processing setup.
• Financial Aid Systems & Processing Support: Assist with configuration and maintenance of financial aid processes, including packaging rules, fund setup, and tracking requirements; support data exchanges between systems such as Banner, Student Financial Success (CampusLogic), and Department of Education platforms; and help ensure timely and accurate processing of financial aid in compliance with federal, state, and institutional policies.
• Process Improvement & Implementation: Identify opportunities to improve workflows and reduce manual processing; support implementation of system enhancements and process updates; and collaborate with functional teams to translate business needs into system solutions.
• Team Leadership & Supervision: Supervise and provide guidance to a Senior Financial Aid Counselor and Business Systems Analyst; assign and prioritize work, ensuring timely completion of tasks and projects; and support staff development and foster a collaborative team environment.
• Collaboration & Stakeholder Engagement: Serve as a liaison between Student Financial Services and IT or external vendors; participate in cross-functional initiatives related to system improvements and student experience; and provide input on system needs and operational challenges.
• Data & Reporting Support: Support data integrity and assist with reporting needs related to financial aid processing; and utilize tools such as Argos or similar reporting platforms to support operational insights.

Disclaimer: This job provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee's direct supervisor.

Minimum Hiring Qualifications

• Bachelor's degree and three years supervisory/management experience; or a combination of education and related experience.

Preferred Hiring Qualifications

• Experience in higher education or Student Financial Services
• Familiarity with Banner or similar student information systems
• Experience with reporting tools or basic SQL
• Support data integrity and assist with reporting needs related to financial aid processing
• Utilize tools such as Argos or similar reporting platforms to support operational insights
• collaborative, energetic and resourceful work style.
• Excellent oral and written communication and conflict-resolution skills
• Exceptional analytical, organizational, interpersonal, and supervisory skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Five years of management experience in financial aid or state aid office.
• Proven ability to foster a positive, inclusive, and collaborative work environment.
• Ability to manage high-stress interactions in an ever-changing environment with professionalism

College/Business Unit: Enrollment Management

Department: Student Financial Services

Location: Atlanta Campus

Shift: M-F, 8:30AM-5:15PM

Salary: $66,600 - $70,000

Pay Grade: 21

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.218_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.