Program Manager (Customer Initiatives)

Georgia Tech; Atlanta (GA); On-site; USD 57,000 - 77,000; Full time

Job summary

The Georgia Tech Program Manager in Atlanta will coordinate cross‑functional programs, serving as the single point of contact for goals, deliverables, and schedules. Excellent communication and documentation are essential as you liaise with leaders, staff, and sponsors to keep programs on track.

You may supervise assigned staff and will develop and maintain program plans, performance criteria, and status updates to ensure value delivery for stakeholders across the university.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Up to two years of job-related experience.
• Strong communication and organizational skills.

Responsibilities

• Establish goals, objectives, and evaluation criteria for programs; evaluate program effectiveness on an ongoing basis.
• Manage day-to-day operational aspects of programs, including planning scheduling and monitoring activities; assist with developing and formalizing program scope; assign resources and set deadlines.
• Recommend, update, and support programmatic policies and procedures.
• Develop and maintain effective relationships with program sponsors, stakeholders, teams, and others to assess needs and existing program methodology.
• Research and identify funding and resources to support programs; track timelines and budgets, report status, and resolve or escalates issues as necessary.
• May assist with developing and distributing publications, resources, and program or marketing materials.
• Participate in strategic and operational planning for programs.
• Perform other job-related duties assigned.

Skills

Program development

Communications

Public speaking

Customer service

Office systems

Education

Bachelor's degree or equivalent combination of education and experience

High School Diploma/GED or Vocational School Diploma

Job description

Location: Atlanta, Georgia

Employment Type: Full-Time

Employment Status: Regular

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Job Summary

The Program Manager works with many levels of leadership and staff to manage program efforts based on industry best practices; works as the single point of contact for facilitation and communication of program goals, deliverables, and schedules, and must be an excellent communicator; various levels of documentation will be produced at each stage of the program and the program manager is often the person who creates these with input from others.

This position may supervise: Assigned Staff

Responsibilities

• Job Duty 1 - Establish goals, objectives, and evaluation criteria for programs; evaluate program effectiveness on an ongoing basis
• Job Duty 2 - Manage day-to-day operational aspects of programs, including planning scheduling, and monitoring activities; Assist with developing and formalizing program scope; assign resources and set deadlines
• Job Duty 3 - Recommend, update, and support programmatic policies and procedures
• Job Duty 4 - Develop and maintain effective relationships with program sponsors, stakeholders, teams, and others to assess needs and existing program methodology
• Job Duty 5 - Research and identify funding and resources to support programs; Track timelines and budgets, report status, and resolve or escalates issues as necessary
• Job Duty 6 - May assist with developing and distributing publications, resources, and program or marketing materials
• Job Duty 7 - Participate in strategic and operational planning for programs
• Job Duty 8 - Perform other job-related duties assigned

Required Qualifications

Educational Requirements

High School Diploma/GED or Vocational School Diploma

Required Experience

Up to two years of job-related experience

Preferred Qualifications

Preferred Educational Requirements

• Bachelor's Degree or an equivalent combination of education and experience

Preferred Experience

• One to two years of job related experience
• Student financial aid experience, advising students and/or managing student financial aid program(s) at an institution of similar size/type
• Oversee all EdAmerica referrals and attend regular meetings to maintain a strong partnership, serving as the primary liaison between OSFA and EdAmerica.
• Recruit, hire, train, and supervise Federal Work-Study (FWS) Peer Advisors for the Office of Scholarships and Financial Aid.
• Experience managing shared email communications, establishing customer service best practices, and ensuring timely, accurate, and professional responses to student inquiries.
• Experience developing and distributing student registration materials and supporting enrollment management initiatives and communications.
• Experience coordinating office operations, staff schedules, and front desk coverage to ensure efficient service delivery.
• Experience recruiting, hiring, training, and supervising Federal Work-Study (FWS) student employees, including managing schedules and monitoring funding allocations.
• Experience managing external partnerships and serving as a primary liaison to support financial aid operations and student services.

Knowledge, Skills, & Abilities

SKILLS This job requires working knowledge of promotional program development and implementation. Skills in communications, public speaking, presentation and customer service are required. Also required is use of office related and specialized computer systems.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A8

Pay Range Starting At: $56,679.00/yr up to $77,086.00/yr

Background Check

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/