Student Financial Aid Operations & Compliance Counselor

North Carolina Agricultural and Technical State University; Greensboro (NC); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave for E

State Health Benefits

12 Paid Holidays

TSERS Retirement

Job summary

North Carolina A&T State University seeks an Operations and Compliance Counselor to provide counseling on federal, state, and institutional financial aid programs and to manage compliance with regulations. The role involves extensive student interactions, documentation review, and support for aid processing and reporting.

The position requires knowledge of Banner, MS Office, and a commitment to accurate, timely information for diverse student populations.

Qualifications

• Knowledge of higher education financial aid services.
• Ability to interpret federal, state and institutional guidelines.
• Proficient in student information systems (e.g., Banner) and MS Office.

Responsibilities

• Counsels students and parents on financial aid programs and financing options.
• Manage a caseload of financial aid programs and related documentation.
• Maintain accurate financial aid records in compliance with FERPA and other regulations.
• Assist with policy development and budgeting for financial aid activities.

Skills

Customer service

Communication

Data management

Problem solving

Tools

Banner

Microsoft Office

Excel

Access

PowerPoint

Job description

North Carolina A&T State University seeks an Operations and Compliance Counselor to provide counseling on federal, state, and institutional financial aid programs and to manage compliance with regulations. The role involves extensive student interactions, documentation review, and support for aid processing and reporting.

The position requires knowledge of Banner, MS Office, and a commitment to accurate, timely information for diverse student populations.