Financial Aid Counselor & Financial Wellness Coordinator

North Carolina Agricultural and Technical State University; Greensboro (NC); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Vacation and sick leave

12 paid holidays

TSERS retirement system

EAP

Job summary

North Carolina A&T State University is seeking a Financial Aid Counselor & Financial Wellness Coordinator to guide students and families through the financial aid process and to promote financial literacy and responsible borrowing. The role includes counseling on FAFSA, aid options, and loan repayment, both in person and remotely.

The position also leads outreach, develops resources, and analyzes borrower data to target at-risk populations, coordinating with campus departments and external

Qualifications

• Provides comprehensive financial aid counseling to students and families.
• Develops and delivers financial literacy programming and debt management initiatives.
• Analyzes student and borrower data to identify populations needing intervention.

Responsibilities

• Reviews and analyzes student financial aid records for eligibility.
• Explains FAFSA requirements, eligibility, and aid options to students and families.
• Provides borrower counseling on loan repayment and debt management.
• Delivers financial aid and literacy presentations at orientations and events.
• Maintains accurate documentation of counseling activities and aid determinations.

Skills

Financial aid counseling

Financial literacy

Budgeting

Student advising

Professional judgment

Tools

Banner system

Job description

Financial Aid Counselor & Financial Wellness Coordinator

The Financial Aid Counselor & Financial Wellness Coordinator provides comprehensive financial aid counseling to students and families while coordinating the University’s financial literacy, debt management, responsible borrowing, and student loan default prevention initiatives. The position assists students throughout the financial aid lifecycle by providing guidance regarding financial aid eligibility, FAFSA requirements, grants, scholarships, Federal Work-Study, student and parent loans, satisfactory academic progress, special and unusual circumstances, professional judgment, and other federal, state, and institutional financial aid requirements. In addition to traditional financial aid counseling responsibilities, the position provides financial wellness education designed to help students understand the financial implications of attending college, make informed borrowing decisions, manage educational debt, and successfully transition into student loan repayment. The position coordinates financial literacy programming, debt management activities, borrower education, delinquency and default prevention outreach, and financial wellness initiatives. The position analyzes student and borrower data to identify populations requiring intervention and develops targeted communication, counseling, workshops, and educational resources to support student financial success.

Salary: $41,499 -$48,000

Appointment Type: Permanent - Full-time

FLSA: Non-Exempt

FTE: 40 hours/week, 12 months

Work Hours: 8-5pm M-F

Remote or Hybrid Work Arrangement: This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Employee Benefits

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

Key Responsibilities and Related Competencies

Analysis and Decision Making

• Reviews and analyzes student financial aid records to determine eligibility for federal, state, and institutional financial aid programs and resolves issues affecting a student’s ability to receive financial assistance.
• Provides individualized financial aid counseling regarding FAFSA requirements, financial aid eligibility, cost of attendance, financial need, grants, scholarships, Federal Work-Study, student and parent loans, satisfactory academic progress, special and unusual circumstances, professional judgment, and other financial aid requirements.
• Analyzes student loan borrowing, delinquency and default data to identify students and borrowers who may benefit from additional counseling or intervention.
• Assists students in evaluating educational borrowing decisions by explaining loan eligibility, annual and aggregate loan limits, estimated indebtedness, repayment responsibilities, and available alternatives to additional borrowing.
• Exercises independent judgment within established federal, state, institutional, and University policies when researching and resolving student financial aid and borrower issues.

Program Planning, Organizing, and Management

• Coordinates the University’s financial literacy, debt management, responsible borrowing, and student loan default prevention initiatives.
• Develops and delivers financial literacy programming addressing budgeting, credit, educational borrowing, student loan repayment, debt management, financial decision-making, and other topics related to student financial wellness.
• Coordinates targeted outreach to students and borrowers who may be at increased risk of loan delinquency or default and provides information regarding repayment options and appropriate loan servicing resources.
• Develops financial literacy workshops, presentations, educational materials, online resources, and communication campaigns for current students and student loan borrowers.
• Collaborates with University departments and external partners to promote financial wellness and responsible borrowing throughout the student lifecycle.
• Evaluates financial literacy and debt management activities using participation, borrowing, repayment, and other available data and recommends improvements to programs and outreach strategies.

Consulting/Advising

• Provides comprehensive financial aid counseling to students and families through in-person, telephone, virtual, and written communication.
• Explains financial aid offers and assists students in understanding grants, scholarships, loans, Federal Work-Study, unmet financial need, student account balances, and options for meeting educational expenses.
• Counsels students regarding responsible borrowing and assists them in understanding the short- and long-term implications of student loan indebtedness.
• Provides borrower counseling regarding loan repayment responsibilities, repayment plans, deferment, forbearance, consolidation, loan forgiveness opportunities, and available federal loan servicing resources.
• Conducts financial aid and financial literacy presentations during orientations, open houses, FAFSA events, workshops, and other University programs.
• Communicates with students, parents, academic departments, lenders, loan servicers, federal and state agencies, and other University offices to resolve financial aid and borrower concerns.

Information/Records Administration

• Reviews and processes assigned student financial aid records using Banner and applicable federal, state, and institutional financial aid systems.
• Processes assigned financial aid functions that may include FAFSA-related requirements, verification and conflicting information, Satisfactory Academic Progress, special and unusual circumstances, professional judgment requests, loan eligibility and adjustments, financial aid offers, and other student eligibility requirements.
• Maintains accurate documentation of counseling activities, financial aid determinations, borrower contacts, and changes to student financial aid records.
• Monitors student records for issues affecting financial aid eligibility and communicates required actions to students.
• Maintains current knowledge of federal, state, and institutional financial aid regulations, loan requirements, repayment provisions, and financial aid policies and procedures.
• Assists with quality assurance activities by identifying processing errors, recurring student issues, and opportunities to improve financial aid counseling and financial literacy services.

Equal Opportunity Statement

North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Aff… No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Posting Dates

Open Date: 10/21/2026

Close Date: 10/28/2026

Contact

Contact Division of Human Resources

Phone: [phone]

Fax: [phone]

Email: [e-mail]

1806 E. Market Street, Suite 401, Greensboro, NC 27401

Required Documents

• Resume

Optional Documents

• Letter of Reference 1
• Letter of Reference 2
• Letter of Reference 3