Remote-Eligible Financial Aid Operations Specialist

North Carolina Agricultural & Technical State University; Greensboro (NC); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Vacation and sick leave

Retirement benefits

Health benefits

Job summary

North Carolina A&T State University seeks a Student Services Specialist to join the Student Financial Aid Office. You will assist in awarding financial aid following federal, state, and institutional guidelines and maintain accurate records.

The role emphasizes customer service, collaboration with internal/external partners, and adherence to FERPA regulations, with on-site work and potential for remote/hybrid arrangements.

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Experience in financial aid or enrollment management preferred.
• Strong written and oral communication skills; ability to interact with diverse students and customers.

Responsibilities

• Counsel students and parents on financial aid programs and financing options.
• Provide accurate information and support for award processing and student accounts.
• Maintain and manage financial aid records with attention to accuracy and compliance.
• Coordinate with internal/external partners to ensure quality services for students receiving aid.
• Promote student learning and leadership involvement aligned with program goals.

Skills

Communication skills

Public contact experience

Workshop facilitation

Multitasking

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Banner System

Job description

North Carolina A&T State University seeks a Student Services Specialist to join the Student Financial Aid Office. You will assist in awarding financial aid following federal, state, and institutional guidelines and maintain accurate records.

The role emphasizes customer service, collaboration with internal/external partners, and adherence to FERPA regulations, with on-site work and potential for remote/hybrid arrangements.