Operations and Compliance Counselor

North Carolina Agricultural & Technical State University; Greensboro (NC); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Vacation and sick leave

Retirement benefits

Health benefits

Job summary

North Carolina A&T State University seeks a Student Services Specialist to join the Student Financial Aid Office. You will assist in awarding financial aid following federal, state, and institutional guidelines and maintain accurate records.

The role emphasizes customer service, collaboration with internal/external partners, and adherence to FERPA regulations, with on-site work and potential for remote/hybrid arrangements.

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Experience in financial aid or enrollment management preferred.
• Strong written and oral communication skills; ability to interact with diverse students and customers.

Responsibilities

• Counsel students and parents on financial aid programs and financing options.
• Provide accurate information and support for award processing and student accounts.
• Maintain and manage financial aid records with attention to accuracy and compliance.
• Coordinate with internal/external partners to ensure quality services for students receiving aid.
• Promote student learning and leadership involvement aligned with program goals.

Skills

Communication skills

Public contact experience

Workshop facilitation

Multitasking

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Banner System

Job description

Job Title

Student Services Specialist

Classification Information

• Position/Classification Title: Student Services Specialist


• Classification Type: SHRA


• Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory


• Minimum Experience/Education: Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.


• Preferred Years Experience, Skills, Training, Education: Graduation from a four-year college/university with one year of general administrative experience involving public contact, oral and written communication, and the interpretation of program policy and procedures preferably in the field of teaching, student services, or a related educational capacity; or an equivalent combination of training and experience. Supervisor prefers 2 - 3 years of experience in financial aid or enrollment management. The successful applicant should possess exceptional written and oral communication skills, exhibit confidence while interfacing with a variety of customers; ability to conduct workshops and possess good leadership; skilled in applying information technology techniques (i.e. Microsoft Word, Excel) to complete tasks and working knowledge of the Financial Aid Banner System. Dimensions desired: self-starter requiring minimal supervision, able to handle multiple tasks, process-oriented, make decisions independently; pay close attention to details; apply regulations with accuracy; possess good interpersonal skills to deal effectively with a diverse student population; applies knowledge of University academic programs and student services; ability to interpret financial details is key; ability to plan and organize cyclic work in order to meet target dates is important to the daily operation.

Position Overview

Primary Purpose of Position: The Student Services Specialist serves on the team in the Student Financial Aid Office. Assists in awarding financial aid in accordance with federal, state, and institutional guidelines.

Primary Function of Organizational Unit: The mission of the Student Financial is to provide quality service in a professional and compassionate manner to students and other customers while assuring the University's compliance with Federal, State, and Institutional regulations. This position reports to the Associate Director of Student Financial Aid.

Work Hours: 8:00 A.M. - 5:00 P.M. Mon-Fri

On-site Requirement: On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Customer Service

• Counsels with students and parents on institutional, state and federal student financial aid programs, as well as information on alternative sources and methods of financing educational costs.


• Create a welcoming and positive relationship with visitors, students, and stakeholders and ensure the interactions are welcoming, efficient, and satisfying experience.


• Evidence of strong counseling skills to assist students who have unique needs, exceptional circumstances, and/or need alternative sources of financial support. Elevated level of ability to provide accurate, timely information regarding the status of students' awards.


• Ability to work with a diverse student population.


• Actively participate in financial aid-related outreach events including open houses, orientation, high school outreach and recruitment, FAFSA (Free Application for Federal Student Aid) day, and classroom and professional development presentations.


• Process financial aid applications including eligibility determination, verification, resolution of conflicting information, and authorization and posting of awards to student accounts.


• Ability to establish and maintain effective communication and interpersonal relations throughout the college and the community.


• Develop objectives and recommend improvements and changes to existing processes and practices to increase the accuracy of information and the office's efficiency and responsiveness to promote the highest level of customer service and support to students.

Program Management

• Maintain a cooperative working relationship with internal and external partners to obtain necessary documents, resolve problems, facilitate solutions, enhance customer service, and ensure quality services for students receiving aid.


• Maintain primary responsibility for management of a specific program and caseload of students on financial aid. These specific programs can include one or more of the following: Federal Work Study program, student loan processing, satisfactory academic progress, state grants, ISIR load processing, scholarship management, and return of title IV funds.


• Provide information for necessary federal, state, and institutional reports and maintain accurate student financial aid records, as subject to audit by appropriate internal and external agencies.


• Assist with development and implementation of policies and procedures.


• Ability to serve internal and external stakeholders with an increased level of customer service skills, to include, understanding the value of and initiating appropriate responses to inquiries whether in the office, online, or via telephone.


• Assist with budget and coordinate activities and reconciliation of various financial aid programs.


• Perform other administrative support functions that strengthen the effectiveness of the Student Financial Aid Program.


• Attend informational awareness sessions to stay abreast of changing Financial Aid regulations.


• Address and resolve routine service matters, referring to higher authority for issues outside standard operating procedures.


• Participate proactively in promoting student learning and leadership involvement initiatives in meeting program goals and services.


• Maintain accurate student financial aid records in strict accordance with current federal, state, and college regulations governing financial aid.

Information/Records Administration

• Knowledge of higher education financial aid services and programs.


• Ability to perform with a high-level of proficiency in a college student information system (e.g. Banner), Windows, and Microsoft Office (Word, Excel, Access, and PowerPoint).


• Thorough knowledge of administering rules and regulations governing state and federal aid.


• Obtain and evaluate confidential information from students and parents to advise on eligibility for aid, the application process, and college financing options.


• Awards financial aid in accordance with Federal, State, and institutional guidelines.


• Reviews special circumstances and independent appeals.


• Review and suggest updates to the financial aid information found on the NCAT website to ensure current cost of attendance, compliance with federal regulations, accuracy of processes, and the integrity of consumer information.


• Apply multiple regulations to complete assignments (i.e. compliance with the Privacy Act).


• Recommend approaches to solving routine problems relating to programmatic requirements or standards.


• Use different software systems to utilize, reconcile, and manipulate data.


• Ensure proper security for North Carolina A&T State University's student educational records in accordance with the Family Educational Rights and Privacy Act (FERPA), state law, community college system regulations, and college policies and procedures.

Managing Work Processes

• Monitor student eligibility by applying standards of progress requirements in accordance with federal and state regulations. Educate student applicants and borrowers of their financial and academic obligations when receiving federal financial aid.


• Reviews Satisfactory Academic Progress.


• Audits files, develops and disseminates financial aid information to a diverse public.


• Utilizes information technology in completing daily tasks.


• Collects and inputs data and performs research and analysis for supervisory review.


• Adhere to all the university's policies, guidelines and statutory requirements and recommend to senior management adoption and/or changes to policies, practices, procedures, and guidelines.


• Support/participate in the unit and college's planning process.


• Adheres to university, state, and federal confidentiality regulations.


• Assist with program improvements and documentation.


• A elevated level of ability to organize work tasks and provide attention to detail.


• Ability to review accomplishments of the processing unit to ensure that performance and service meet the division standards.


• Participate in unit meetings and serve on committees as needed.


• Participate in and maintain current knowledge via on-going professional development for financial aid functions in Banner, federal regulations, trends in student aid programs, state laws and procedures, college procedures, and other technical support concerns.


• Additional duties shall include other appropriate activities as assigned by management.

Position Information

• Working Title: Operations and Compliance Counselor


• Competency Level: Contributing


• Position Number: 000465


• Recruitment Range: $38,000 -$47,000


• FLSA: Non-Exempt


• Appointment Type: Permanent - Full-time


• FTE: 40 hours/week, 12 months


• Organizational Division: Financial Aid Office


• Organizational Location: Assoc VP for Enrollment Mgmt


• Organizational Unit: Financial Aid Office

Posting Details

• Posting Number: SHRA3279


• Open Date: 10/21/2026


• Close Date: 10/28/2026

North Carolina A&T State University is an Equal Opportunity and … No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Benefits

• Accrued Vacation and Sick Leave for Eligible Employees


• Community Service Leave


• Aetna - State Health Benefits of North Carolina


• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more


• 12 Paid Holidays


• Teachers and State Employees Retirement System (TSERS)


• Optional Supplemental Plans - 401k, 403b, 457b and 457


• Employee Assistance Program (EAP)


• Campus Recreation Center Discount


• University Bookstore Discount


• and more