Student Financial Aid Navigator

E03 Vermont State University; South Carolina; On-site; USD 22,000 - 32,000; Full time

Job summary

Vermont State University seeks a Student Success Financial Aid Advisor to be the central escalation point for complex financial aid, billing, and payment questions. You will coordinate with Financial Aid, Student Accounts, and the Registrar’s Office to guide students through awards, verification, and payment plans.

You will also assist veterans and international students, help with certification paperwork, and promote accessibility and inclusion across campus while providing first‑level support

Qualifications

• Associate degree with two to four years relevant experience, or experience from which comparable knowledge and skills are acquired.
• Bachelor’s degree with two to four years relevant experience, or related knowledge and skills.
• Understanding of financial aid processes and information needed to support diverse students.

Responsibilities

• Serve as primary escalation point for students with financial aid, billing, or payment questions and connect them with resources.
• Handle escalated issues related to financial aid estimates, awards, or verification processes.
• Respond to student billing, payment, and financing questions for special populations like veterans or international students.
• Counsel students and their families in person, by email or by phone about financial needs and available options.
• Collaborate with multiple departments to achieve student success goals and promote inclusion.

Skills

Interpersonal skills

Communication

Organization

Problem solving

Team collaboration

Technology literacy

Education

Associate degree

Bachelor's degree preferred

Tools

Aviso

Colleague

SelfService

Slate

Microsoft products

Perceptive Content

Job description

Vermont State University seeks a Student Success Financial Aid Advisor to be the central escalation point for complex financial aid, billing, and payment questions. You will coordinate with Financial Aid, Student Accounts, and the Registrar’s Office to guide students through awards, verification, and payment plans.

You will also assist veterans and international students, help with certification paperwork, and promote accessibility and inclusion across campus while providing first‑level support