Student Financial Aid Counselor for Access & Success

ADP, Inc.; Chattanooga (TN); Remote; USD 40,000 - 56,000; Full time

Job summary

Chattanooga College MDTC seeks a Student-Facing Financial Aid Officer to counsel students and families on financial aid options and award packages. The role emphasizes confidentiality, accuracy, and compliance with FERPA and regulatory standards.

The officer will guide FAFSA completion, review documentation, and collaborate with admissions and bursar to promote equity, access, and success for underrepresented populations through outreach events and workshops.

Qualifications

• Associate degree in finance or business or related field (or equivalent experience).
• 1–3 years of experience in financial aid, student services, or a customer-facing administrative role.
• Preferred higher education experience; familiarity with financial aid management systems and regulations.

Responsibilities

• Provides primary financial aid counseling to a diverse population of students and families.
• Assists with FAFSA completion and reviewing documentation.
• Maintains accurate records and compliance with FERPA and regulations.
• Collaborates with admissions and bursar to increase engagement, retention, and success.
• Supports outreach workshops and financial aid events.

Skills

Interpersonal skills

Public speaking

Communication skills

Student relations

Tech literacy

Education

Associate’s degree in finance or business

Bachelor’s degree in finance, business, education

Tools

Microsoft Office

Student information systems

Job description

Chattanooga College MDTC seeks a Student-Facing Financial Aid Officer to counsel students and families on financial aid options and award packages. The role emphasizes confidentiality, accuracy, and compliance with FERPA and regulatory standards.

The officer will guide FAFSA completion, review documentation, and collaborate with admissions and bursar to promote equity, access, and success for underrepresented populations through outreach events and workshops.