Student Financial Aid Coordinator - Enrollment Support

Lehigh University; Bethlehem (Northampton County); On-site; USD 37,190 - 44,640; Full time

Job summary

Lehigh University in Bethlehem seeks a Financial Aid Coordinator to join the Admissions team, providing administrative support to the Office of Financial Aid and coordinating with the AVP of Financial Services and Director of Financial Aid.

The role focuses on delivering exceptional customer service to students and families, managing budgets and payroll, coordinating events, and ensuring compliant, well-documented workflows across Admissions and Financial Aid.

Qualifications

• High School Diploma or GED.
• 1–3 years of related work experience.
• Customer service experience required.
• Financial Aid experience highly preferred.
• Previous team experience preferred.

Responsibilities

• Acts as primary liaison for the Financial Aid Office, interpreting federal and institutional policies alongside admissions and billing processes.
• Provides multi-channel customer service to students and families, guiding them through admissions and financial aid processes.
• Manages office logistics, procurement, and maintains the Financial Aid Coordinator manual with process improvement recommendations.
• Delivers administrative support to leadership and counseling staff, including calendar management and meeting coordination.
• Oversees departmental budgets, reconciles accounts, processes vendor payments, and assists with financial audits.
• Coordinates payroll forms and new-hire documentation for office staff, and manages event logistics (venue, catering, materials).
• Guides study abroad budgeting for students via consultations and budgeting tools.
• Manages travel grants in Banner and liaises with Financial Aid, Bursar, and Study Abroad offices to streamline funding.
• Recruites, hires, and onboards work-study staff in compliance with regulations; develops job descriptions and training manuals.
• Provides daily supervision and maintains confidentiality of payroll and student records.

Skills

Customer service

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

Lehigh University in Bethlehem seeks a Financial Aid Coordinator to join the Admissions team, providing administrative support to the Office of Financial Aid and coordinating with the AVP of Financial Services and Director of Financial Aid.

The role focuses on delivering exceptional customer service to students and families, managing budgets and payroll, coordinating events, and ensuring compliant, well-documented workflows across Admissions and Financial Aid.