Financial Aid Coordinator, Student and Office Support

Lehigh University; Bethlehem (Northampton County); On-site; USD 37,190 - 44,640; Full time

Job summary

Lehigh University in Bethlehem seeks a Financial Aid Coordinator to join the Admissions team, providing administrative support to the Office of Financial Aid and coordinating with the AVP of Financial Services and Director of Financial Aid.

The role focuses on delivering exceptional customer service to students and families, managing budgets and payroll, coordinating events, and ensuring compliant, well-documented workflows across Admissions and Financial Aid.

Qualifications

• High School Diploma or GED.
• 1–3 years of related work experience.
• Customer service experience required.
• Financial Aid experience highly preferred.
• Previous team experience preferred.

Responsibilities

• Acts as primary liaison for the Financial Aid Office, interpreting federal and institutional policies alongside admissions and billing processes.
• Provides multi-channel customer service to students and families, guiding them through admissions and financial aid processes.
• Manages office logistics, procurement, and maintains the Financial Aid Coordinator manual with process improvement recommendations.
• Delivers administrative support to leadership and counseling staff, including calendar management and meeting coordination.
• Oversees departmental budgets, reconciles accounts, processes vendor payments, and assists with financial audits.
• Coordinates payroll forms and new-hire documentation for office staff, and manages event logistics (venue, catering, materials).
• Guides study abroad budgeting for students via consultations and budgeting tools.
• Manages travel grants in Banner and liaises with Financial Aid, Bursar, and Study Abroad offices to streamline funding.
• Recruites, hires, and onboards work-study staff in compliance with regulations; develops job descriptions and training manuals.
• Provides daily supervision and maintains confidentiality of payroll and student records.

Skills

Customer service

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or GED

Job description

Financial Aid Coordinator, Student and Office Support

Job no: 503982
Work type: Nonexempt Staff Full-time
Location: Bethlehem
Categories: Administrative Services

Financial Aid Coordinator - Join Lehigh University's Admissions Team

Lehigh University's Office of Financial Aid is looking for a detail-oriented and student-focused Financial Aid Coordinator to join a collaborative enrollment support team in Bethlehem, PA. If you find genuine satisfaction in helping students and families navigate one of the most important financial decisions of their lives, this role offers meaningful daily impact within a respected research university community.

About the Opportunity

You’ll provide administrative and clerical support to the Office of Financial Aid and Assistant Vice Provost of Financial Services and Director of Financial Aid. As an Enrollment Support Coordinator team member, you’ll deliver superior customer service to students and families navigating admissions and financial aid processes.

Position Number: S79290

This position is a Grade: 7 - 37.5 with an approximate salary range of $37,190-$44,640 and is subject to change based on experience, skills and qualifications.

Key Responsibilities

• Serves as the primary liaison for the Financial Aid Office, providing professional, multi-channel support to students and families by interpreting complex federal and institutional policies alongside admissions and billing processes.
• Partners effectively with internal and external stakeholders to resolve inquiries, escalating issues when necessary and ensuring all interactions promote an equitable, inclusive, and service-oriented environment.
• Manages office logistics and supply procurement while maintaining the Financial Aid Coordinator manual and recommending process improvements to ensure an equitable, efficient, and well-documented workflow.
• Provides comprehensive administrative assistance to leadership and counseling staff, including complex calendar management, meeting coordination, and the preparation of petitions for the Undergraduate Financial Aid committee.
• Manages departmental fiscal operations by reconciling budgets, tracking OneCard transactions, processing vendor payments, and preparing documentation for financial audits to ensure compliance and budgetary integrity.
• Coordinates office personnel processes such as new hire documentation and payroll forms, while overseeing all logistical elements for Financial Aid events, including venue booking, catering, and materials.
• Guides students through summer and winter study abroad costs and financing options via individual consultations and the creation of specialized budgeting tools, guides, and worksheets.
• Manages the technical administration of travel grants and budgets in Banner, coordinates cash advances for transportation, and serves as the primary liaison between the Financial Aid, Bursar, and Study Abroad offices to streamline student funding.
• Manages the full lifecycle of work-study staff by recruiting, hiring, and onboarding students in alignment with federal and institutional regulations, including the development of job descriptions and comprehensive training manuals.
• Provides daily oversight and performance coaching to ensure operational accuracy and high customer service standards, while maintaining strict confidentiality in the processing of student payroll and records.

Qualifications

• High School Diploma or GED
• One to three years of related work experience
• Customer service experience required
• Financial Aid experience highly preferred
• Previous experience working on a team preferred
• Ability to multitask and work in high demand/high stress environment necessary

Why Choose Lehigh University

Our scenic Bethlehem campus provides an inspiring workplace environment. The Lehigh Valley combines small-town charm with access to major cities like New York and Philadelphia, offering affordable living costs and rich cultural opportunities. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission. Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website.

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

The purpose of this non-exempt position is to provide administrative and clerical support to the Office of Financial Aid and Assistant Vice Provost of Financial Services and Director of Financial Aid by performing coordinator duties. Additionally, as a member of the Enrollment Support Coordinator team, this position is expected to provide superior customer service to students and families in the areas of both Admissions and Financial Aid.

The purpose of this non-exempt position is to provide administrative and clerical support to the Office of Financial Aid and Assistant Vice Provost of Financial Services and Director of Financial Aid by performing coordinator duties. Additionally, as a member of the Enrollment Support Coordinator team, this position is expected to provide superior customer service to students and families in the areas of both Admissions and Financial Aid.

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

Lehigh University is an equal opportunity employer and does not discriminate on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital or familial status, national origin (including shared ancestry), pregnancy or related conditions, race, religion, sex, sexual orientation, or veteran status. Lehigh University is committed to a culturally and intellectually diverse community and interested in candidates who seek to contribute tothe university’s mission.

Applicants have rights under Federal Employment Laws

LCA Notices of Intent to Hire H-1B/E-3 Employees

In compliance with US Department of Labor requirements and pursuant to 20 CFR 655.734, Lehigh University provides notices of intent to hire non-immigrant workers in the H-1B and E-3 visa classifications. Please note candidates have already been selected to fill the positions; the Notice of Intent to Hire is not a posting for an open position.