Student Financial Aid Concierge

Stanbridge University; Irvine (CA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401(k))

Paid Time Off

On-Site Wellness Program

Job summary

Stanbridge University in Irvine, CA seeks a Financial Aid Associate to provide front-line support for students and families navigating financial aid. The role handles FAFSA documentation, appointment scheduling, and ticketing while ensuring accurate records and high-quality service.

The ideal candidate will have strong customer service, organizational skills, and familiarity with Freshdesk or similar ticket systems to route complex matters to Financial Aid Officers.

Qualifications

• High school diploma or equivalent.
• Associate degree or higher preferred.
• Experience in customer service, admin support, or call-center ops.
• Excellent verbal and written communication skills.
• Ability to handle high-volume inquiries with professionalism.

Responsibilities

• Serve as primary contact for prospective and current students seeking financial aid assistance.
• Respond to FAFSA-related questions and help with required documentation.
• Manage departmental inbox, tickets, voicemails, and routing of inquiries.
• Support scheduling and follow-up for financial aid appointments.
• Maintain accurate student records and document notes in university systems.

Skills

Customer service

Administrative support

Phone & email support

Clear communication

Education

Associate degree

High school diploma

Tools

Freshdesk

Student information systems

Microsoft Office

Job description

Stanbridge University in Irvine, CA seeks a Financial Aid Associate to provide front-line support for students and families navigating financial aid. The role handles FAFSA documentation, appointment scheduling, and ticketing while ensuring accurate records and high-quality service.

The ideal candidate will have strong customer service, organizational skills, and familiarity with Freshdesk or similar ticket systems to route complex matters to Financial Aid Officers.