Student Financial Aid Support Specialist

Stanbridge; Irvine (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401(k))

Paid Time Off (Vacation, Sick Leave &&

Job summary

Stanbridge University in Irvine, CA is seeking a Financial Aid Associate to provide administrative, operational, and student-services support to the Financial Aid Department. You will handle a high volume of calls, emails, and tickets and assist students with FAFSA completion and documentation.

You will schedule appointments, follow up with students, and route complex matters to the Financial Aid Officer. This on-site role requires excellent customer service, attention to detail, and the ability

Qualifications

• High school diploma or equivalent.
• Experience in customer service or administrative support.
• Excellent verbal and written communication.
• Ability to handle a high volume of inquiries with professionalism.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to learn and use student information systems.

Responsibilities

• Provide administrative support to the Financial Aid Office and leadership.
• Manage high volumes of calls, emails, and service tickets.
• Assist students with FAFSA completion and documentation.
• Schedule appointments and follow up with students.
• Route complex matters to Financial Aid Officers.
• Maintain accurate student records and confidential documentation.
• Ensure compliance with FERPA and university policies.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Microsoft Office

FERPA knowledge

Education

High school diploma or equivalent

Associate degree or higher

Tools

Freshdesk

Student information systems

CRM systems

Job description

Stanbridge University in Irvine, CA is seeking a Financial Aid Associate to provide administrative, operational, and student-services support to the Financial Aid Department. You will handle a high volume of calls, emails, and tickets and assist students with FAFSA completion and documentation.

You will schedule appointments, follow up with students, and route complex matters to the Financial Aid Officer. This on-site role requires excellent customer service, attention to detail, and the ability