Financial Aid Concierge

Stanbridge University; Riverside (OH); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

On-site wellness

Job summary

Stanbridge University is seeking a Financial Aid Associate to provide courteous, high-volume support to prospective and current students and their families. You will help with FAFSA completion, documentation, and routine inquiries, while coordinating appointments and maintaining student records.

The role emphasizes accurate communication of financial aid policies, timely follow-up, and collaboration with Financial Aid Officers to resolve complex issues, all in a professional campus environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or administrative support.
• Strong verbal and written communication skills.
• Ability to manage high volume of inquiries and deadlines.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to learn student information systems.

Responsibilities

• Serve as primary contact for financial aid inquiries.
• Assist FAFSA completion and documentation.
• Manage shared email inbox and ticket queue.
• Schedule appointments and coordinate follow-ups.
• Escalate complex matters to Financial Aid Officers.
• Maintain accurate student records and notes.

Skills

Customer service

Administrative support

Communication skills

Microsoft Office

Multi-tasking

Education

High school diploma

Associate degree

Tools

Freshdesk

Student information systems

Job description

Stanbridge University is seeking a Financial Aid Associate to provide courteous, high-volume support to prospective and current students and their families. You will help with FAFSA completion, documentation, and routine inquiries, while coordinating appointments and maintaining student records.

The role emphasizes accurate communication of financial aid policies, timely follow-up, and collaboration with Financial Aid Officers to resolve complex issues, all in a professional campus environment.