Student Financial Aid & Billing Counselor

Roberts Wesleyan University; City of Rochester (NY); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Roberts Wesleyan University seeks a Student Financial Services Counselor to assist students and families with financial aid, billing questions, and payment plans. The counselor provides outreach, counseling, and accurate processing within a centralized office environment.

The role includes advising on aid options, processing FAFSA forms, and coordinating with PowerFAIDS and PowerCAMPUS systems, ensuring high-quality customer service and timely responses.

Qualifikationen

• Bachelor’s degree required.
• Excellent listening and counseling skills to handle sensitive situations.
• Experience with financial aid systems (PowerFAIDS/PowerCAMPUS) preferred.
• Strong communication skills across departments and with families.

Aufgaben

• Counsel students and families on financial aid options and billing questions.
• Process financial aid and student account functions with accuracy.
• Provide timely, professional responses to inquiries by phone, email, and walk-ins.
• Support payment plan management and financial literacy initiatives.
• Document information in PowerFAIDS and PowerCAMPUS.
• Collaborate with other offices to resolve student inquiries.
• Assist with outreach campaigns and program documentation.

Kenntnisse

Active listening

Counseling

Communication

Customer service

Time management

Problem solving

Ausbildung

Bachelor’s degree

Tools

PowerFAIDS

PowerCAMPUS

Google Suite

Microsoft Office

Jobbeschreibung

Roberts Wesleyan University seeks a Student Financial Services Counselor to assist students and families with financial aid, billing questions, and payment plans. The counselor provides outreach, counseling, and accurate processing within a centralized office environment.

The role includes advising on aid options, processing FAFSA forms, and coordinating with PowerFAIDS and PowerCAMPUS systems, ensuring high-quality customer service and timely responses.