Student Financial Aid Advisor (Hybrid/Remote Flex)

Robert Morris University; Moon (VA); Híbrido; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Robert Morris University in Moon, VA seeks a Staff Full-Time Financial Aid Counselor to manage the aid process for a large student population and counsel students and families on policies and options. The role requires strong customer service, attention to regulatory details, and the ability to present information clearly in person and by email.

Some evenings/weekends may be required. The position is primarily in-office with occasional remote flexibility granted by management, and offers

Formación

• Bachelor’s degree preferred or equivalent work experience.
• 2+ years of financial aid experience preferred.
• Ability to work with and maintain confidential student and university information.
• Extensive knowledge of federal and state financial aid policies.
• Excellent written and verbal communications skills.
• Strong commitment to customer service.
• Ability to work independently and as part of a team.
• On occasion may need to work evening and/or weekend hours.

Responsabilidades

• Manages the financial aid process for approximately one-third of the student population including various programs.
• Counsels students and parents on financial aid policies and procedures with strong customer service focus.
• Reviews and verifies student data, documents, and tax information for file completion.
• Represents the University at on-campus and off-campus programs and events.
• Keeps current on regulatory updates through training and memberships.

Conocimientos

Customer service

Verbal communication

Written communication

Confidential information handling

Teamwork

Educación

Bachelor’s Degree or equivalent

Descripción del empleo

Robert Morris University in Moon, VA seeks a Staff Full-Time Financial Aid Counselor to manage the aid process for a large student population and counsel students and families on policies and options. The role requires strong customer service, attention to regulatory details, and the ability to present information clearly in person and by email.

Some evenings/weekends may be required. The position is primarily in-office with occasional remote flexibility granted by management, and offers