Student Financial Aid Advisor for Enrollment & Success

Franklin College; Franklin (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid family leave

Job summary

Franklin College is seeking a Financial Aid Advisor to provide comprehensive counseling to students and families, administer federal, state, and institutional aid programs, and support enrollment and student success through outreach.

The advisor will handle verification, professional judgment reviews, compliance activities, and scholarship administration while collaborating with Admissions and the Business Office. A Bachelor’s degree and strong problem-solving skills are required.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Demonstrated ability to interpret and explain complex federal regulations and financial aid policies.
• Excellent written, oral, and interpersonal skills.
• Strong customer service and organizational skills.
• A willingness to learn and participate in professional development opportunities.
• Ability to handle sensitive information with confidentiality and discretion.

Responsibilities

• Advise students and families on financial aid eligibility, affordability, financing and borrowing options, FAFSA completion, and loan repayment obligations.
• Provide in-person student support by appointment or drop-in counseling, and manage inquiries to the Office of Financial Aid
• Explain loan-borrowing requirements and assist with FAFSA questions or issues
• Attend, participate, and manage campus outreach events including orientation content
• Review document submissions for verification, contribute to professional judgment decisions, and SAP processes
• Interpret and explain federal, state, and institutional financial aid policies
• Manage online student financial aid portal and outside scholarship processing
• Oversee production and distribution of academic certificates and award letters for prospective students
• Assist in disbursement processing and student aid packaging
• Lead scholarship administration, eligibility review, and awarding process
• Collaborate with Admissions, Business Office, and Student Success offices to provide student support

Skills

Interpersonal skills

Customer service

Organizational skills

Policy interpretation

Willingness to learn

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Franklin College is seeking a Financial Aid Advisor to provide comprehensive counseling to students and families, administer federal, state, and institutional aid programs, and support enrollment and student success through outreach.

The advisor will handle verification, professional judgment reviews, compliance activities, and scholarship administration while collaborating with Admissions and the Business Office. A Bachelor’s degree and strong problem-solving skills are required.