Student Financial Wellness Advisor - Tuition Benefits

Franklin University; Columbus (OH); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Franklin University in Columbus, Ohio, is seeking a Student Financial Services Associate to provide financial aid counseling and account advisement to students. Under the SFS Lead, you will educate students on aid options, eligibility, refunds, and payment options while supporting the financial wellness initiatives on campus.

This hybrid role requires a Bachelor's degree and at least one year in student financial aid or related higher education work.

Qualifications

• Bachelor’s Degree required.
• At least one year of experience in student financial aid, student accounts, or related higher education fields.
• Strong organizational, communication, and analytical skills.
• Ability to multi-task in a fast-paced environment and meet deadlines.
• Customer service mindset and teamwork.

Responsibilities

• Educate students on financial aid and balance status.
• Review student accounts and advise on payment plans, scholarships, FAFSA.
• Process FAFSA applications and eligibility documentation.
• Counsel on Direct Loan Program and Entrance Counseling.
• Assist with default management letters and emergency loans.
• Organize on-campus events for student financial wellness.
• Support recruitment and retention initiatives.

Skills

Organizational skills

Communication skills

Analytical skills

Customer service

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Franklin University in Columbus, Ohio, is seeking a Student Financial Services Associate to provide financial aid counseling and account advisement to students. Under the SFS Lead, you will educate students on aid options, eligibility, refunds, and payment options while supporting the financial wellness initiatives on campus.

This hybrid role requires a Bachelor's degree and at least one year in student financial aid or related higher education work.