Student Finance Collections & Counseling Specialist

University of Missouri, St. Louis; Clayton (MO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Disability insurance

Parental leave

Educational fee discounts

Job summary

University of Missouri, St. Louis is seeking a Collections Specialist to provide technical and clerical support for financial aid eligibility, advise students and families on aid programs, and offer financial counseling to help develop complete plans.

The role includes cashiering, billing, refunds, and the management of delinquent accounts. Responsibilities cover processing payments, coordinating third‑party billing, and ensuring accurate financial records, with a strong emphasis on

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least 4 years of experience providing financial aid or student account services.
• Knowledge of cashiering, billing, and collections processes.

Responsibilities

• Provide technical and clerical assistance by collecting required documentation and processing data used to determine financial aid eligibility.
• Advise students, prospective students, and parents about financial aid programs, applications, and payment options.
• Deliver financial counseling to help students understand obligations and develop a complete financial plan.
• Provide cashiering services and process payments and refunds per procedures.
• Create and maintain third‑party billing entries and coordinate collection efforts.
• Review delinquent accounts and communicate with students about past‑due balances and options.

Skills

Customer service

Financial aid knowledge

Cashiering

Billing

Payment processing

Collections

Recordkeeping

Communication

Education

Bachelor's degree or equivalent experience

Job description

University of Missouri, St. Louis is seeking a Collections Specialist to provide technical and clerical support for financial aid eligibility, advise students and families on aid programs, and offer financial counseling to help develop complete plans.

The role includes cashiering, billing, refunds, and the management of delinquent accounts. Responsibilities cover processing payments, coordinating third‑party billing, and ensuring accurate financial records, with a strong emphasis on