Student Services Advocate — Financial Aid & Campus Support

Saint Mary's University of Minnesota; Winona (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision, life and short

Tuition remission for undergrad and/or

Job summary

Saint Mary’s University of Minnesota seeks a Student Services staff member to support student access to portals, FAFSA guidance, and financial award planning. You will also manage communications with students and coordinate with multiple university offices.

The role emphasizes strong service orientation, clear writing, and the ability to work in a fast-paced environment while supporting a diverse student body.

Qualifications

• High School Diploma or GED required.
• Bachelor's or Associate's Degree preferred.
• Previous customer service experience required.
• Prior work experience in higher education and student services preferred.

Responsibilities

• Advise students on how to access the student portal and promote online service.
• Advise students and families on the FAFSA process and assist in resolving issues.
• Assist students and families in understanding their financial awards, financial planning for educational expenses, tuition accounts, and payment options.
• Help manage all aspects of communication with students.
• Serve as liaison with other university offices.

Skills

Customer service

Communication skills

Organizational skills

Editing/writing

Computer skills

Education

High School Diploma or GED

Bachelor's or Associate's Degree preferred

Tools

Student Information System

Job description

Saint Mary’s University of Minnesota seeks a Student Services staff member to support student access to portals, FAFSA guidance, and financial award planning. You will also manage communications with students and coordinate with multiple university offices.

The role emphasizes strong service orientation, clear writing, and the ability to work in a fast-paced environment while supporting a diverse student body.