Student Finance & Collections Specialist

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 27,000 - 38,000; Full time

Job summary

University of Missouri-Saint Louis seeks a Collections Specialist to deliver technical and clerical support for financial aid eligibility, student accounts, and payment processing. You will counsel students and families on aid programs, manage cashiering and refunds, and support third-party billing while maintaining accurate records.

The role emphasizes delinquent account collections, professional communication, and coordination with campus offices to ensure compliant, timely financial services.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required.
• At least 4 years of experience in a related financial services role is necessary.

Responsibilities

• Provide technical and clerical support to collect documentation and determine financial aid eligibility.
• Advise students and families on financial aid programs, accounts, and payment options.
• Deliver financial counseling to help students plan and manage obligations.
• Provide cashiering services and process payments and refunds.
• Maintain third-party billing and coordinate collections and account administration.
• Review delinquent accounts and support collections activities.
• Communicate with students and parties regarding past-due balances and payment plans.

Skills

Customer service

Financial aid knowledge

Cashiering

Collections and resolution

Recordkeeping

Financial counseling

Education

Bachelor's degree or equivalent

Tools

Student financial systems

Cashiering systems

Job description

University of Missouri-Saint Louis seeks a Collections Specialist to deliver technical and clerical support for financial aid eligibility, student accounts, and payment processing. You will counsel students and families on aid programs, manage cashiering and refunds, and support third-party billing while maintaining accurate records.

The role emphasizes delinquent account collections, professional communication, and coordination with campus offices to ensure compliant, timely financial services.