Student Accounts Collections Specialist

CSU; Fresno (CA); On-site; USD 51,000 - 74,000; Full time

Job summary

California State University, Fresno is seeking a detail-oriented Collections Specialist to manage past-due student accounts and develop structured payment plans. You will engage with students via phone and email, ensuring accurate balance resolutions while coordinating with external collections when needed.

The role emphasizes strong financial record-keeping, FERPA privacy, and excellent customer service in a campus setting, with potential limited remote work as per university policy.

Qualifications

• Four years of progressively responsible financial record-keeping experience.
• Experience with integrated electronic systems and cashiering/records-management systems.
• Experience preparing reports, spreadsheets, reconciliations, and financial analyses.
• Customer-service experience interpreting university policies and regulations.

Responsibilities

• Manage past-due student portfolios and establish structured payment plans.
• Contact students by phone and email to resolve balances and support financial success.
• Coordinate with outside collection agencies for escalated accounts.

Skills

Financial record-keeping

GAAP knowledge

Customer service

Communication skills

Privacy & FERPA

Multitasking

Regulatory compliance

Problem solving

Education

Accounting emphasis (two+ years college coursework)

Tools

PeopleSoft Finance

Cashnet

Microsoft Excel

Microsoft Word

Databases / queries

Job description

California State University, Fresno is seeking a detail-oriented Collections Specialist to manage past-due student accounts and develop structured payment plans. You will engage with students via phone and email, ensuring accurate balance resolutions while coordinating with external collections when needed.

The role emphasizes strong financial record-keeping, FERPA privacy, and excellent customer service in a campus setting, with potential limited remote work as per university policy.