Student Experience & Engagement Specialist

Tulane University; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tulane University in New Orleans, LA seeks a customer-focused receptionist to support Campus Services. You will handle in-person, phone, and email inquiries, assist with parking, Splash Cards, meal plans, and transportation details, and process payments.

The role requires strong customer service experience in higher education and knowledge of Tulane systems. Join a team that supports events and university operations with a welcoming, service-oriented mindset.

Qualifications

• Minimum Qualification: High school diploma or equivalent
• 4-5 years of customer service experience
• Preferred Qualification: Bachelor's degree
• Knowledge of Tulane systems
• Customer service experience in higher education

Responsibilities

• Serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors.
• Handle inquiries related to parking, Splash Cards and declining balance accounts, meal plans, and facilities repair requests.
• Manage sales of RTA passes and meal plans, add funds to Splash Card accounts, sell parking permits, process citation payments, and balance receipts.
• Answer questions related to shuttles and transportation, mail services, bookstores, the technology computer store, and facilities, while providing general information about Campus Services and the university.
• Work independently and step into other Campus Services roles as needed, such as assisting at the mail services front desk or supporting events like Grad Fest and New Student Orientation.

Skills

Customer service

Tulane systems knowledge

Higher education experience

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Tulane University in New Orleans, LA seeks a customer-focused receptionist to support Campus Services. You will handle in-person, phone, and email inquiries, assist with parking, Splash Cards, meal plans, and transportation details, and process payments.

The role requires strong customer service experience in higher education and knowledge of Tulane systems. Join a team that supports events and university operations with a welcoming, service-oriented mindset.