Customer Engagement Coordinator II

Tulane University

New Orleans (LA)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Tulane University in New Orleans, LA seeks a customer-focused receptionist to support Campus Services. You will handle in-person, phone, and email inquiries, assist with parking, Splash Cards, meal plans, and transportation details, and process payments.

The role requires strong customer service experience in higher education and knowledge of Tulane systems. Join a team that supports events and university operations with a welcoming, service-oriented mindset.

Qualifications

Minimum Qualification: High school diploma or equivalent
4-5 years of customer service experience
Preferred Qualification: Bachelor's degree
Knowledge of Tulane systems
Customer service experience in higher education

Responsibilities

Serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors.
Handle inquiries related to parking, Splash Cards and declining balance accounts, meal plans, and facilities repair requests.
Manage sales of RTA passes and meal plans, add funds to Splash Card accounts, sell parking permits, process citation payments, and balance receipts.
Answer questions related to shuttles and transportation, mail services, bookstores, the technology computer store, and facilities, while providing general information about Campus Services and the university.
Work independently and step into other Campus Services roles as needed, such as assisting at the mail services front desk or supporting events like Grad Fest and New Student Orientation.

Skills

Customer service

Tulane systems knowledge

Higher education experience

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Support the forward-facing operations of the division of Campus Services as part of a team and serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors. Handle computer, telephone, and in-person inquiries related to parking, Splash Cards and declining balance accounts, meal plans, and facilities repair requests. Manage sales of RTA passes and meal plans, add funds to Splash Card accounts, sell parking permits, process citation payments, and balance receipts. Answer questions related to shuttles and transportation, mail services, bookstores, the technology computer store, and facilities, while providing general information about Campus Services and the university. Work independently and step into other Campus Services roles as needed, such as assisting at the mail services front desk or supporting events like Grad Fest and New Student Orientation.

Responsibilities

Qualifications

Minimum Qualification:
High school diploma or equivalent
4-5 years of customer service experience
Preferred Qualification:
Bachelor's degree
Knowledge of Tulane systems
Customer service experience in higher education

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .

Job Info