Customer Engagement Coordinator II

tulanectsi; New Orleans (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Tulane University is seeking a customer service oriented team member to support Campus Services in New Orleans. You will handle inquiries across parking, Splash Cards, meal plans, and facilities repair requests, and assist at events like Grad Fest and New Student Orientation.

The role emphasizes independent work, knowledge of Tulane systems, and a collaborative approach to providing information to students, faculty, staff, and visitors.

Qualifications

• Minimum qualification: High school diploma or equivalent.
• Preferred qualification: Bachelor's degree; knowledge of Tulane systems; customer service experience in higher education.

Responsibilities

• Serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors.
• Handle inquiries related to parking, Splash Cards, meal plans, and facilities repairs; manage pass sales and payments.
• Assist at mail services or events as needed and provide campus information.

Education

High school diploma or equivalent

Bachelor's degree

Tools

Tulane systems

Job description

Support the forward-facing operations of the division of Campus Services as part of a team and serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors. Handle computer, telephone, and in-person inquiries related to parking, Splash Cards and declining balance accounts, meal plans, and facilities repair requests. Manage sales of RTA passes and meal plans, add funds to Splash Card accounts, sell parking permits, process citation payments, and balance receipts. Answer questions related to shuttles and transportation, mail services, bookstores, the technology computer store, and facilities, while providing general information about Campus Services and the university. Work independently and step into other Campus Services roles as needed, such as assisting at the mail services front desk or supporting events like Grad Fest and New Student Orientation.

Responsibilities

Qualifications

Minimum Qualification:
High school diploma or equivalent
4-5 years of customer service experience
Preferred Qualification:
Bachelor's degree
Knowledge of Tulane systems
Customer service experience in higher education

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .

Job Info

• Job Identification 1652
• Job Category Communications & Engagement
• Posting Date 08/14/2026, 07:19 PM
• Job Schedule Full time
• Job Shift Day
• Locations New Orleans, LA, United States
• Legal Employer Tulane University
• Business Unit Tulane University
• Department OPS University Center - Aux Svcs