Student Experience Ambassador - Federal Work Study

City Colleges of Chicago; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

City Colleges of Chicago seeks a Federal Work Study Student- Student Experience Ambassador at Harold Washington College to gain hands-on experience in student services. You will conduct empathy interviews, take notes, and help transcribe data for projects supporting student success.

The role emphasizes confidentiality, professionalism, and collaboration with supervisors to extract themes and insights. Applicants must be enrolled, eligible to work in the U.S., and able to work flexible hours.

Qualifications

• High school diploma or actively pursuing a GED.
• Active enrollment in CCC with minimum 6 semester hours.
• Eligibility to work in the United States.
• Able to work flexible hours and maintain confidentiality.
• Interest in student experience and campus inclusion.

Responsibilities

• Conducts 1:1 or small-group empathy interviews with fellow students on pre-determined topics.
• Takes clear, accurate, and objective notes during interviews.
• Transcribes, organizes, and submits interview notes in a timely manner using provided templates.
• Maintains confidentiality and professionalism in all student interactions.
• Attends required trainings on empathy interviewing, confidentiality, and documentation.
• Provides feedback on interview tools and participate in peer learning sessions.
• Collaborates with supervisors and fellow ambassadors to identify themes and insights.
• Supports implementation of student surveys
• Performs basic word processing and data operations in Word and Excel.
• Provides support on various projects and assignments as needed.
• Provides general office support including but not limited to filing, photocopying, and data entry.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.

Skills

Interpersonal skills

Verbal communication

Written communication

Data gathering & reporting

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

City Colleges of Chicago seeks a Federal Work Study Student- Student Experience Ambassador at Harold Washington College to gain hands-on experience in student services. You will conduct empathy interviews, take notes, and help transcribe data for projects supporting student success.

The role emphasizes confidentiality, professionalism, and collaboration with supervisors to extract themes and insights. Applicants must be enrolled, eligible to work in the U.S., and able to work flexible hours.