Harold Washington College Federal Work Study Student- Student Experience Ambassador

City Colleges of Chicago; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

City Colleges of Chicago seeks a Federal Work Study Student- Student Experience Ambassador at Harold Washington College to gain hands-on experience in student services. You will conduct empathy interviews, take notes, and help transcribe data for projects supporting student success.

The role emphasizes confidentiality, professionalism, and collaboration with supervisors to extract themes and insights. Applicants must be enrolled, eligible to work in the U.S., and able to work flexible hours.

Qualifications

• High school diploma or actively pursuing a GED.
• Active enrollment in CCC with minimum 6 semester hours.
• Eligibility to work in the United States.
• Able to work flexible hours and maintain confidentiality.
• Interest in student experience and campus inclusion.

Responsibilities

• Conducts 1:1 or small-group empathy interviews with fellow students on pre-determined topics.
• Takes clear, accurate, and objective notes during interviews.
• Transcribes, organizes, and submits interview notes in a timely manner using provided templates.
• Maintains confidentiality and professionalism in all student interactions.
• Attends required trainings on empathy interviewing, confidentiality, and documentation.
• Provides feedback on interview tools and participate in peer learning sessions.
• Collaborates with supervisors and fellow ambassadors to identify themes and insights.
• Supports implementation of student surveys
• Performs basic word processing and data operations in Word and Excel.
• Provides support on various projects and assignments as needed.
• Provides general office support including but not limited to filing, photocopying, and data entry.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.

Skills

Interpersonal skills

Verbal communication

Written communication

Data gathering & reporting

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Harold Washington College Federal Work Study Student- Student Experience Ambassador

Financial Aid - College Work Study Student

HAR0001686

Aug 17, 2026

FEDERAL WORK STUDY - STUDENT EXPERIENCE AMBASSADOR
HAROLD WASHINGTON CAMPUS – FIRST YEAR DEPARTMENT

City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

The Federal Work Study Program (FWS) is a federally-funded financial aid program that provides subsidized part-time employment for eligible students in order to assist them with postsecondary financial needs. City Colleges of Chicago (CCC) complies with the Department of Education’s regulations regarding the FWS program and allows students to benefit from this opportunity.

PRIMARY OBJECTIVE

The FWS program encourages students to gain experience in their prospective fields by placing them in areas and departments aligned with their area of study whenever possible. Students are able to use their wages towards educational and living expenses.
FWS jobs are available in areas such as academic departments, laboratories, libraries, administrative offices, student centers and several off-campus locations.

ESSENTIAL DUTIES

• Conducts 1:1 or small-group empathy interviews with fellow students on pre-determined topics.
• Takes clear, accurate, and objective notes during interviews.
• Transcribes, organizes, and submits interview notes in a timely manner using provided templates.
• Maintains confidentiality and professionalism in all student interactions.
• Attends required trainings on empathy interviewing, confidentiality, and documentation.
• Provides feedback on interview tools and participate in peer learning sessions.
• Collaborates with supervisors and fellow ambassadors to identify themes and insights.
• Supports implementation of student surveys
• Performs basic word processing and data operations in Word and Excel.
• Provides support on various projects and assignments as needed.
• Provides general office support including but not limited to filing, photocopying, and data entry.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.

Eligibility Requirements:

• Applicants must be 16years or older, have work permit consent, and eligible to work in the United States
• Applicants must be actively attending one of the City Colleges of Chicago
• Applicants must be enrolled in a minimum of 6 semester hours pre-credit or credit classes
• Applicants must be pursuing an approved educational credential, degree, or certificate
• Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students)
• Applicants must be in “good standing” – no City Colleges of Chicago academic restrictions
• Applicants must not be current Full or Part-time employees of the City Colleges of Chicago
• All positions are “employment at-will”

QUALIFICATIONS

• High school diploma required or actively pursuing a GED at City Colleges of Chicago.
• Previous relevant work experience desirable but not required.
• Interest in student experience, equity, and campus improvement initiatives.
• Good verbal and written communication skills.
• Strong interpersonal skills and the ability to build trust and rapport with peers.
• Ability to work effectively and respectfully in a culturally diverse environment, fostering inclusivity and collaboration.
• Ability to gather data, compile information, and prepare reports.
• Must be able to work flexible hours as needed.
• Responsible, reliable, and able to manage confidential information with care.
• Must demonstrate professionalism, courtesy, and strong customer service skills in all interactions.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).

Training Provided

• All selected Ambassadors will participate in mandatory training covering empathy interviewing, data collection practices, confidentiality, and student engagement best practices.

Salary Range: $17.05 per hour

Offered rate will be determined based on whether assigned location is on campus or off campus.

City Colleges of Chicago is an Equal Opportunity Employer.