Enrollment Success Specialist

Ember Education; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A popular educational institution in San Jose is seeking an Enrollment Services Associate to ensure all prospective and enrolled students receive timely and accurate information. Responsibilities include conducting outreach to prospective students and managing necessary documentation. Candidates should have strong communication skills and a background in customer service, along with proficiency in Microsoft Office Suite.

Qualifications

• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Prior Enrollment Services/Admissions or non-durable sales experience is a plus.
• Proficiency in Microsoft Office Suite including Outlook, Word, Visio, Excel, and PowerPoint.

Responsibilities

• Ensures compliance in all recruiting activities and upholds conduct and ethics expectations.
• Conducts outbound calls and interviews with prospective students.
• Manages workflows and ensures outreach with prospective students.

Skills

Excellent interpersonal communication

Organizational skills

Problem-solving skills

Multi-tasking ability

Time management skills

Education

Bachelor degree preferred, Associate degree required

Tools

Microsoft Office Suite

Customer relationship management solutions

Job description

A popular educational institution in San Jose is seeking an Enrollment Services Associate to ensure all prospective and enrolled students receive timely and accurate information. Responsibilities include conducting outreach to prospective students and managing necessary documentation. Candidates should have strong communication skills and a background in customer service, along with proficiency in Microsoft Office Suite.