Student Engagement & Pre-Admission Coordinator

Socket.dev; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short Term Disability

Long Term Disability

403b retirement saving plan

Job summary

Instituto del Progreso Latino is hiring a Student Engagement Coordinator to support day-to-day pre-admission and student engagement activities. You will greet prospective students, coordinate information sessions, assist with open houses, and collaborate with multiple college departments to ensure a welcoming student experience.

The role emphasizes intake, orientation, and providing accurate program information, while maintaining confidential records in FERPA-compliant systems.

Qualifications

• Associate degree required; Bachelor’s degree preferred. An equivalent combination of education and directly relevant operational experience may be considered where appropriate.
• Two years of experience in higher education, pre-admissions, customer service, or office administration preferred.
• Demonstrated organizational skills with the ability to prioritize multiple tasks. Maintain focus in a fast-paced environment, and meet deadlines.
• Ability to handle confidential student, personnel, and institutional information with discretion.
• Provide strong interpersonal and customer service skills with the ability to interact professionally with diverse populations.
• Strong analytical and writing skills, including the ability to prepare decision memoranda, gap assessments, and reports.
• Advanced proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Teams; ability to work with student information, compliance, and reporting systems.
• Bilingual English/Spanish preferred.

Responsibilities

• Foster a welcoming, inclusive, and student-focused environment for prospective and current students.
• Coordinate and participate in student engagement activities, orientations, information sessions, recruitment events, workshops, and campus events.
• Build positive relationships with students and provide guidance on available college resources and services.
• Collaborate with college faculty and staff to enhance student engagement, and pre-admission retention initiatives.
• Assist in planning and coordinating special projects and student-centered programs such as financial aid, or open house workshops.
• Serve as the first point of contact by greeting prospect applicants, visitors, students, faculty, and community partners in a professional and courteous manner.
• Answer and direct incoming telephones calls, emails, and walk-in inquiries.
• Provide accurate information regarding college programs, pre-admission requirements, academic calendar, and campus services.
• Maintain the reception area and ensure a professional appearance of the front office.
• Schedule appointments and assist with meeting coordination for administrator and staff.
• Conduct initial intake interviews with prospective students to determine eligibility and program interest.
• Explain pre-admission requirements, basic enrollment information, financial aid, and academic program information.
• Review and monitors applicants’ file, collects supporting documentation, and communicate with prospective students regarding outstanding pre-admission requirements.
• Coordinate placement testing, schedules pre-admissions interviews, and orientation sessions.
• Assist with recruitment activities, and community outreach events.
• Provide comprehensive administrative and operational support to the Director of Student Financial Affairs and college staff by coordinating daily office operations, coordinate mail distribution and correspondence, maintain organized filing system and record maintenance, reports, assist with data entry, document engagement, managing departmental calendars and records, maintaining confidential student information in compliance with FERPA, processing forms and data, coordinating office communications, special projects, and, presentations, meeting agendas, minutes, other departmental documents, and other institutional initiatives to ensure the efficient operation of the department needs
• Analyze operational, pre-admission, program, and student-outcome data; identify trends, bottlenecks, and risks; formulate recommendations; and prepare decision memoranda, dashboards, and reports for the Director of Student Financial Affairs and college leadership.
• Work collaboratively with Admissions, Financial Aid, Academic Affairs, Student Services, and other departments to ensure seamless student support.
• Participate in departmental and institutional meetings, committees, and professional development activities.
• Perform other duties as assigned.
• Investigate and resolve non-academic operational issues and complaints within delegated authority and recommend action to the Dean on significant matters.
• Assign, direct, and review the project work of front desk, summer interns, volunteers, and student workers; coordinate cross-functional teams and vendor personnel.
• During the Dean’s absence, make operational decisions for the Office of the Dean within written delegation, excluding matters reserved to the Dean or other IDPL officers.

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Teams

Job description

Instituto del Progreso Latino is hiring a Student Engagement Coordinator to support day-to-day pre-admission and student engagement activities. You will greet prospective students, coordinate information sessions, assist with open houses, and collaborate with multiple college departments to ensure a welcoming student experience.

The role emphasizes intake, orientation, and providing accurate program information, while maintaining confidential records in FERPA-compliant systems.