Student Engagement Operations Coordinator

Temple University; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Full medical, dental, vision coverage

Paid time off 3 Personal Days

Tuition remission for employee and dep

TUITION FREE

Generous retirement plan

Job summary

Temple University seeks a Student Engagement Operations Coordinator within the New Student and Family Programs (NSFP) team. This on-site role supports day-to-day operations, purchasing, and personnel processes, while assisting with Student Leadership and Engagement activities.

The ideal candidate has a bachelor’s degree and at least 1 year of related experience, with strong communication skills and proficiency in Office software.

Qualifications

• Bachelor’s degree required.
• At least 1 year of related professional experience.
• Experience with CRM systems, preferably Slate.
• Strong interpersonal, oral, and written communication skills.
• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Provide day-to-day administrative and operational support for NSFP.
• Assist with portfolio-wide administrative processes and initiatives.
• Support programs and events such as Orientation, Weeks of Welcome, and Homecoming and Family Weekend.
• Maintain office operations, financial and purchasing processes, and personnel procedures.

Skills

Interpersonal communication

Written communication

Oral communication

Time management

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Database management

Job description

Temple University's New Student and Family Programs Department is searching for a Student Engagement Operations Coordinator

Become a part of the Temple family and you will have access to the following:

• Full medical, dental, vision coverage
• Paid time off 3 Personal Days
• Tuition remission - eligible employees and their dependents can obtain a degree
• TUITION FREE
• A generous retirement plan

Hourly Rate: $25

Position Summary

The Student Engagement Operations Coordinator is a full-time member of the New Student and Family Programs (NSFP) team within the Division of Student Affairs and reports to the Director of New Student and Family Programs. The position provides day-to-day administrative and operational support for NSFP, helping to maintain effective office operations, financial and purchasing processes, hiring and personnel processes, technology and information systems, communications, and student employee support. As part of the Engagement portfolio, the Student Engagement Operations Coordinator also provides select administrative and operational support to Student Leadership and Engagement as assigned. The position may assist with portfolio-wide administrative processes, communications, and initiatives while maintaining its primary focus on the operations and priorities of NSFP. As an active member of the NSFP and broader Engagement teams, the position also provides on-site and operational support for select programs and events throughout the year, including Orientation, Weeks of Welcome, and Homecoming and Family Weekend. Performs other duties as assigned.

Job Details

• This position requires the following background checks: Personally Identifiable Information background check. These checks must be completed prior to commencement of service.
• Offer of employment is conditional upon the successful completion of a pre-employment physical screening.
• Ability to work occasional nights, weekends, and early mornings (when necessary)
• This position is 100% on-site

Required Education and Experience

• Bachelor’s degree
• And at least 1 year of related professional experience
• An equivalent combination of education and experience may be considered

Preferred Experience

• Experience working in higher education, student affairs, or a related educational environment.
• Experience supporting administrative business processes such as purchasing, budget tracking, reimbursements, or expense processing.
• Experience with CRM systems, preferably Slate.

Required Skills and Abilities

• Strong interpersonal, oral, and written communication skills.
• Experience managing multiple tasks, priorities, and deadlines with attention to detail.
• Proficiency in Microsoft Office Suite, Google Workspace, and database management systems.
• Ability to work in a positive, energetic, and fast-paced team environment.
• Ability to maintain a positive and objective customer service approach and attitude when confronted with difficult situations.
• Demonstrated ability to use sound judgement in responding to issues and concerns.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report You may request a copy of the report by calling Temple University’s Public Safety Services at 215-204-7900.