Coordinator, Advancement Engagement

Temple University; Philadelphia (Philadelphia County); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition remission

Retirement plan

Job summary

Temple University’s Institutional Advancement Department is seeking a Coordinator, Advancement Engagement to provide frontline service to alumni and visitors, manage desk operations, and monitor the alumni email and phone lines. The role includes updating donor and alumni records, generating reports, and supporting leadership with meetings and expenses.

The position is on-site, requires a Bachelor’s degree and at least two years of related experience, and offers comprehensive benefits including

Qualifications

• Bachelor’s degree required and two years of related experience.
• Experience with fundraising databases and donor records preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide front desk support and welcome alumni and visitors.
• Process alumni email and phone inquiries and manage benefits programs.
• Generate reports and support department leadership with scheduling and expenses.

Skills

Excellent written and verbal comm.

MS Office suite

Fundraising databases

Organization & multi-tasking

Front desk customer service

Education

Bachelor’s degree

Two years of related experience

Tools

MS Office suite

Fundraising databases

Job description

Temple University's Institutional Advancement Department is searching for a Coordinator, Advancement Engagement! Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 12 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more!

Salary Range: $45,000 - $50,000 A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary

Reporting to the AVP Advancement Engagement, the Advancement Engagement Coordinator, will provide a high level of organizational and operational support to the Advancement Engagement team, with an emphasis on delivering an exemplary customer service experience for all constituents. This person will serve as the first point of contact for Temple Alumni and visitors by providing front welcome desk support within the Institutional Advancement suite. As part of managing this desk, the Coordinator will not only provide in person support to constituents but also be responsible for monitoring the alumni email account, field incoming phone calls to the Alumni Relations phone line, and overseeing the alumni benefits programs, including but not limited Alumni Card request and Alumni License Plate requests. The Coordinator will be responsible for ensuring coverage of front desk in their absence. The Coordinator will provide unit and project support for Advancement Engagement by updating alumni information within department systems, running and generating reports both regularly and as needed, and providing individual department support on an as needed basis. In addition, the Coordinator will provide limited administrative support to the department leadership, including scheduling/coordinator internal and external meetings, expense reports, and submitting donor and alumni contact reports. Performs other duties as assigned.

Job Details

• This position requires the following background checks: Cash Handling and Personally Identifiable Information background Check.
• This Position is 100% On-Site.
• This role will be asked to work events as needed (i.e. homecoming weekend).

Required Education and Experience

• Bachelor’s degree and at least two years of directly related experience.
• An equivalent combination of education and experience may be considered.

Preferred Education and Experience

• Experience using fundraising databases and calendaring/organizational tools.

Required Skills and Abilities

• Excellent written and verbal skills.
• Proficient in MS Office suite and fundraising databases.
• Excellent organization skills and ability to keep multiple projects moving forward simultaneously.
• Ability to perform special projects with minimal supervision.
• Ability to establish and maintain operational systems and procedures and ensure adherence to the same.
• Ability to adapt and work effectively within a variety of situations and with a diverse group of individuals.
• Results-oriented, facts-driven, with high energy and drive, a positive attitude and excellent listening and communications skills.

Preferred Skills and Abilities

• Ability to work extended hours and weekends.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report You may request a copy of the report by calling Temple University’s Department of Public Safety at 215-204-7900.