Student Engagement & Attendance Analyst (Hybrid)

Ravensbourne University London; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous leave

Hybrid working model

Competitive Pension Scheme

Employee Assistance programme

Cycle-to-work scheme

Job summary

Ravensbourne University London seeks a Student Engagement Officer to monitor attendance and engagement, respond to student inquiries, and manage a shared mailbox. The role focuses on data-driven insights to identify students who may be below target levels and to communicate attendance matters effectively.

You will collaborate with academic and student services teams to align processes across departments, while using advanced Excel and student data systems to drive continuous improvement in

Qualifications

• Advanced Excel skills and data analysis experience are essential.
• Experience with student data systems and delivering professional customer support is required.
• Strong organisational, time-management and communication skills are expected.

Responsibilities

• Monitor student attendance and engagement data.
• Respond to student enquiries and manage a shared inbox.
• Gather and scrutinise attendance data to identify at-risk students.
• Collaborate with academic, student services, registry and related teams to align processes.

Skills

Advanced Excel

Data analysis

Student data systems

Customer support

Organization

Time management

Attention to detail

Relationship building

Problem solving

Tools

Student data systems

Job description

Ravensbourne University London seeks a Student Engagement Officer to monitor attendance and engagement, respond to student inquiries, and manage a shared mailbox. The role focuses on data-driven insights to identify students who may be below target levels and to communicate attendance matters effectively.

You will collaborate with academic and student services teams to align processes across departments, while using advanced Excel and student data systems to drive continuous improvement in