Student Engagement Officer

Ravensbourne University London; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous leave

Hybrid working model

Competitive Pension Scheme

Employee Assistance programme

Cycle-to-work scheme

Job summary

Ravensbourne University London seeks a Student Engagement Officer to monitor attendance and engagement, respond to student inquiries, and manage a shared mailbox. The role focuses on data-driven insights to identify students who may be below target levels and to communicate attendance matters effectively.

You will collaborate with academic and student services teams to align processes across departments, while using advanced Excel and student data systems to drive continuous improvement in

Qualifications

• Advanced Excel skills and data analysis experience are essential.
• Experience with student data systems and delivering professional customer support is required.
• Strong organisational, time-management and communication skills are expected.

Responsibilities

• Monitor student attendance and engagement data.
• Respond to student enquiries and manage a shared inbox.
• Gather and scrutinise attendance data to identify at-risk students.
• Collaborate with academic, student services, registry and related teams to align processes.

Skills

Advanced Excel

Data analysis

Student data systems

Customer support

Organization

Time management

Attention to detail

Relationship building

Problem solving

Tools

Student data systems

Job description

As a Student Engagement Officer you will play a crucial role in effectively monitoring student attendance and engagement, responding to student enquiries and monitoring a shared mailbox. In this data driven role you will gather and scrutinise student attendance data to identify individuals who may be falling below the prescribed levels and provide communication to students on attendance matters. You will work collaboratively with the academic, student services, registry, learning achievement and casework teams to ensure alignment of processes across the departments.

Candidate

Our ideal candidate will have experience in attendance monitoring processes within a further and/or higher education setting. The role is heavily data focussed and will require advanced excel skills, and experience of using student data systems along with experience of providing professional customer support. The role requires effective organisation, prioritisation and time management skills, excellent attention to detail, and the ability to build strong working relationships with both staff and students. The role holder will be a proactive problem solver who is open to change and can contribute to the continuous improvement of processes, systems, and working practises.

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme