Student Development Operations Coordinator

Concordia University Texas; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Concordia University Texas seeks a Student Development Operations Coordinator to provide administrative, operational and support services for the Department of Student Development. You will serve as the operational partner to the VP, handling back-end tasks across Res Life, Student Life, Conduct and Transitions.

The role requires coordinating onboarding for student staff, supporting housing operations, and maintaining division calendars and communications.

Qualifications

• Bachelor’s degree in Higher Education or a related field.
• Minimum 1–2 years of experience in student development.
• Ability to learn a variety of office technologies (MS Office, Banner, Maxient, Navigate 360).
• Availability to work some evenings and weekends for events and on-call coverage.
• Strong written and verbal communication skills.

Responsibilities

• Serve as primary administrator/point-of-contact for division software systems (e.g., housing/conduct platforms, event or case-management tools).
• Maintain and standardize shared operational processes across Res Life, Conduct, Transitions, and Student Life.
• Coordinate space and facility logistics requests (room reservations, work orders, key/access requests).
• Assist with housing operations tasks such as room assignment logistics and occupancy tracking.
• Route and triage incoming student concerns to correct functional area.
• Compile cross-functional data into regular reports for division leadership.
• Support assessment efforts such as surveys and learning outcomes.

Skills

Communication skills

Conflict resolution

Problem solving

Multi-tasking

Professionalism

Customer service

Team collaboration

Education

Bachelor’s degree in Higher Education or related field

Tools

MS Office

Banner

Maxient

Navigate 360

Job description

Position:Student Development Operations Coordinator

Location: Austin, TX

Job Id:263

# of Openings:1

POSITIONS PURPOSE

Under the general direction of the VP of Student Development, the Student Development Coordinator provides administrative, operational, and support to the Department of Student Development which encompasses the areas of Residential Life, Student Conduct, Student Life, and Transitions programming. The Coordinator serves as a key operational partner to the VP of Student Development, supporting a diverse student population by providing back end and front end support.

JOB DUTIES & ESSENTIAL POSITION FUNCTIONS

Divisional Systems & Operations

• Serve as primary administrator/point-of-contact for division software systems (e.g., housing/conduct platforms, event or case-management tools), including user access, data entry, and basic troubleshooting.
• Maintain and standardize shared operational processes (intake forms, tracking logs, SOPs) across Res Life, Conduct, Transitions, and Student Life so each function operates consistently.
• Coordinate space and facility logistics requests (room reservations, work orders, key/access requests) on behalf of the division.

Case & Process Coordination

• Assist with housing operations tasks such as room assignment logistics, occupancy tracking, and check-in/check-out coordination.
• Route and triage incoming student concerns to the correct functional area (Res Life, Conduct, Transitions, Student Life).

Data, Reporting & Assessment

• Compile cross-functional data (occupancy, conduct trends, orientation attendance, program participation) into regular reports for division leadership.
• Support assessment efforts such as surveys, satisfaction data, learning outcomes across Student Development programs.

Communications & Meeting Coordination

• Own the division's shared calendar and coordinate scheduling for cross-functional meetings and committees.
• Draft/distribute divisional communications (newsletters, parent/student notices) on behalf of multiple functional areas.

Training, Onboarding & Staffing Support

• Coordinate onboarding logistics for new student staff (RAs, orientation leaders, conduct hearing officers) such as paperwork, scheduling, training calendars.
• Support hiring logistics (posting, interview scheduling, reference checks) across the division's student worker and graduate assistant positions.

Emergency & On-Call Support

• Assist in maintaining on-call/duty schedules and incident documentation across Res Life and Conduct.
• Serve as a backup point of contact during divisional emergencies or high-volume periods (move-in, orientation, finals).
• Other duties and functions as needed

REQUIRED KNOWLEDGE, ABILITIES & PRINCIPLES

• Bachelor’s degree in Higher Education or a related field
• Minimum 1-2 years of experience in student development.
• Knowledge of and/or ability to quickly learn a variety of office technologies (MS Office, Banner, Maxient, Navigate 360)
• Knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures.
• Availability to work some evenings and weekends for events and on-call coverage.
• Strong written and verbal communication skills.
• Strong conflict resolution, problem solving, and critical thinking skills with the ability to make difficult decisions and exercise sound judgement.
• Ability to manage sensitive and confidential issues.
• Ability to multi-task, meet deadlines, manage projects, and prioritize workload.
• Ability to show initiative, independence, and productivity within the work environment.
• Ability to maintain a high degree of professionalism and effective customer service skills.
• Ability to establish relationships and communicate effectively with students, faculty, and staff.
• Ability to articulate and model the Concordia University Texas’ mission, vision, and values
• Commitment to encouraging and supporting diversity, inclusion, and equity as a key component of becoming the premier university where the adventure of faith, learning, and life-changing experiences leads to meaningful work
• All CTX positions require mission-driven individuals who have a heart for the Gospel and are committed to the Concordia Distinctive, our faith-based mission of empowering students from all backgrounds to lead lives of critical thought, compassionate action, and courageous leadership.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to bend, stoop, lift and carry up to 25 lbs.
• Must be able to sit or stand at a workstation per assigned work.
• (If campus driver) A valid driver's license with a clean driving record.

COMMITMENT TO THE CONCORDIA UNIVERSITY TEXAS MISSION

Concordia University Texas (CTX) is an Equal Employment Opportunity employer. CTX seeks candidates who demonstrate both professional excellence and strong personal faith in Christ, while strengthening our campus culture of diversity, equity, and inclusion. To the extent allowed by law, we reserve the right to give preference in employment based upon religion. As an institution rooted in the Lutheran tradition and aligned with the Lutheran Church-Missouri Synod, CTX does not discriminate on the basis of gender, race, color, age, national origin, disability, genetic information, military or veteran status, or any other basis protected by law.

The preceding job description outlines the general nature and key duties of this role. It may not list every duty, responsibility, or qualification needed. Please ensure you meet all necessary qualifications and are capable of performing all job functions, with or without reasonable accommodations.