Student Desktop Technician

Franklin University; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Franklin University seeks a Student Desktop Technician in Columbus, OH. You will support students, staff, and faculty with technology questions, hardware and software issues, and equipment configuration. The role includes PC deployment, inventory, and timely escalation of high-impact problems.

Hours are flexible, typically 20–25 hours weekly, Monday through Friday, 8:00–18:00, with a focus on customer service, teamwork, and confidentiality while assisting a diverse campus community.

Qualifications

• Be a current Franklin University student.
• Strong customer service and communication skills.
• Able to multitask in a fast-paced environment and work in a team.
• Willingness to learn and assist with hardware/software support.

Responsibilities

• Assist students, staff, and faculty by phone, email, and in person.
• Setup and deployment of university PCs, desktops and laptops.
• Provide on-site and remote hardware/software support and installation.
• Maintain inventory and escalate high-impact issues promptly.

Skills

Customer service

Communication

Teamwork

Troubleshooting

Education

Currently enrolled Franklin University student

Job description

Columbus, OH
201 S Grant Ave
Columbus, OH 43215, USA

Columbus, OH
201 S Grant Ave
Columbus, OH 43215, USA

The Student Desktop Technician position supports the Department by assisting students, staff, and faculty by phone, email, and in person with their technology questions and problems, hardware and software support, and installation and configuration of equipment. Duties include, but are not limited to:

• Setup and deployment of University PCs, including Desktops and Laptops, Inventory management, and timely escalation of high impact issues;
• On-site and remote support for hardware and software, including application installation and updates.

Hours are flexible and will vary depending on the candidate’s availability and the workload of the department. The ideal candidate will be able to work 20-25 hours a week, Monday-Friday, between the hours of 8-6.

• Have excellent customer service skills; be organized with strong attention to detail
• Able to multi-task in a fast-paced environment; have a positive attitude and be willing to embrace change
• Be able to work independently, as well as within a team
• Be process oriented with strong troubleshooting and diagnostic skills
• Have a willingness to learn
• Excellent interpersonal and listening skills
• Excellent oral and written communication skills
• Able to work with a diverse population and exhibit a high degree of confidentiality
• Be proficient with MS Office products
• Able to lift up to 60 pounds (desktops, monitors, printers, scanners, ect.).

ALL CANDIDATES MUST BE CURRENT FRANKLIN STUDENTS

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.