Student Customer Service Representative

National Exchange Bank & Trust; Fond du Lac (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

National Exchange Bank & Trust in Wisconsin seeks a Student Customer Service Representative to be the friendly face customers rely on daily. You will help people with their money, ensure accurate transactions, and suggest services to help meet goals.

The position is on-site only, with a typical schedule of 10-20 hours/week during school, and 30-40 hours/week in the Summer, offering a hands-on introduction to banking and teamwork.

Qualifications

• Friendly attitude and strong people skills.
• Clear communication by phone, email, and in person.
• Ability to stay calm and helpful—even when things get busy.
• Dependability, attention to detail, and pride in your work.
• Willingness to learn new things and take on challenges.

Responsibilities

• Help customers understand their financial options.
• Recommend bank products based on customer needs.
• Greet and assist customers with a positive, friendly attitude.
• Process everyday banking transactions—cashing checks, deposits, and withdrawals.
• Work closely with teammates to keep the branch running smoothly.

Tools

Word

Excel

Outlook

Teams

Job description

Why NEBAT?

NEBAT is more than just a bank-we're a team that's trusted, genuine, and successful. We're a family-owned business serving Southeast Wisconsin since 1933. We blend the resources of a big institution with the personality of a hometown team. At NEBAT, you'll be part of a friendly workplace where your talents matter, and you'll have real chances to grow and make a difference in your community. If you're looking for a place that values you and helps build your career, we've got you.

Position Summary

As a Student Customer Service Representative, you'll be the friendly face customers rely on every day. You'll help people with their money, make sure transactions are accurate, and recommend services that can help them meet their goals. It's a great way to learn about banking, customer service, and teamwork while building your professional skills.

*The typical schedule will be occasional part-time (10-20 hours/week) during the school year & part-time/full-time (30-40 hours/week) during the Summer.

What You'll Do:

• Help customers understand their financial options
• Recommend bank products based on customer needs
• Greet and assist customers with a positive, friendly attitude
• Process everyday banking transactions-cashing checks, making deposits, and withdrawals
• Work closely with your teammates to keep the branch running smoothly

Skills You'll Use and Grow:

• Friendly attitude and strong people skills
• Ability to work with computers and basic software like Word, Excel, Outlook, and Teams
• Clear communication by phone, email, and in person
• Ability to stay calm and helpful-even when things get busy
• Dependability, attention to detail, and pride in your work
• Willingness to learn new things and take on challenges

*This is a fully on-site role; remote work is not available.