Student Counseling Front Desk Coordinator

Arizona State University; Tempe (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Tuition Reduction Program

Health insurance

Dental insurance

Vision insurance

Retirement program

Paid time off

Job summary

Arizona State University is seeking an Administrative Support Assistant 2 Non-Exempt to manage patient scheduling and front-desk operations for the Counseling Services. The role requires strong communication, privacy adherence, and familiarity with electronic health records to support clinicians and patient registration.

The position is full-time at ASU campuses in Tempe with occasional travel to other campuses.

Qualifications

• High School Diploma or equivalent with 2 years of relevant experience.
• Experience with scheduling and front desk duties.
• Familiarity with HIPAA and patient confidentiality.

Responsibilities

• Schedule patients and coordinate with mental health providers.
• Manage high-volume phone calls via the queue system.
• Register patients in the electronic health record.
• Support clinical staff with documentation and referrals.
• Maintain HIPAA-compliant confidentiality and data accuracy.

Skills

Customer service

Phone queue

HIPAA knowledge

EHR systems

Scheduling

Communication

Education

High School Diploma

Tools

EHR software

Phone system

Job description

Arizona State University is seeking an Administrative Support Assistant 2 Non-Exempt to manage patient scheduling and front-desk operations for the Counseling Services. The role requires strong communication, privacy adherence, and familiarity with electronic health records to support clinicians and patient registration.

The position is full-time at ASU campuses in Tempe with occasional travel to other campuses.