Student Community Desk Assistant - Bowie State University

COCM; Bowie (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Capstone On-Campus Management (COCM) seeks a Community Desk Assistant - Student Position at Bowie State University. The role ensures 24/7 desk operations, answers inquiries, and forwards emergencies while maintaining documentation and building safety.

The student employee will support scheduling, handle packages and access control, and assist with tasks from leasing and maintenance offices, all while upholding safety protocols.

Qualifications

• High school diploma required.
• Enrollment as Bowie State University student in good standing.
• Minimum 2.0 semester and cumulative GPA at application.
• Demonstrate verbal communication skills.
• Customer service experience valued.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Attend staff meetings and training.
• Attend supervision meetings as needed.
• Respond to resident inquiries and escalate when needed.
• Answer phones professionally.
• Distribute keys and swipes after identity verification.
• Manage and log work orders and shift reports.
• Collaborate on desk coverage and weekend shifts.
• Maintain tidy, organized workspace.
• Support emergency procedures and reporting.

Skills

Verbal communication

Customer service

MS Word

MS Excel

Outlook

Typing

Filing

Lift 25lbs

Stairs navigation

Education

High school diploma

Enrolled Bowie State student

GPA 2.0

Tools

Photocopier

Fax

Telephone

Job description

Job Title: Community Desk Assistant - Student Position

Reports To: Assistant Director of Operations

Location: Christa McAuliffe, Entrepreneurship Living Learning Community and Student Housing Residential Communities at Bowie State University

Compensation: $15.00 per hour

FLSA Status: Student Non-Exempt – Position not eligible for benefits

Summary

This student position assists with 24-hour service desk operations including providing service to residents, forwarding emergency calls, monitoring the safety of the building, managing the work order system, and logging/distributing resident packages.

Essential Duties And Responsibilities

• Attend all staff meetings and training programs.
• Attend individual meetings with supervisor on an as-needed basis.
• Make use of resources that will enhance individual and staff development.
• Respond to resident inquiries. If the answer is not readily available, find the answer by contacting the appropriate official or supervisor.
• Answer phone in a professional manner.
• Maintain careful key and swipe documentation.
• Distribute keys and swipes to residents after confirming identity.
• Accept work orders and take appropriate action based on the level of emergency.
• Collaborate with fellow staff to create a schedule for desk coverage. Work all hours assigne
• Collaborate with fellow staff assigned to weekend team to cover all weekend hours. Consult with supervisor as soon as possible if difficulties are encountered
• Find coverage for your shift if you need a schedule adjustment due to a schedule conflict or illness
• Cover assigned shifts for holidays.
• Complete all assigned tasks during each shift.
• Complete all assigned projects from the main office, the leasing office, and/or the maintenance office
• Document all work in shift report.
• Maintain a tidy and organized workspace.
• Contact appropriate staff in case of emergency.
• Report to the desk in the event of an emergency.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma.
• Enrollment as a current Bowie State University student in good academic standing at the time of application and throughout employment term.
• Minimum 2.0 semester and cumulative GPA at the time of application and throughout the recruitment and employment term.
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Experience and knowledge of Microsoft Word, Excel and Outlook
• Ability to operate basic office equipment including a photocopier, fax, and telephone. Basic typing and filing skills.
• Ability to lift up to 25lbs and navigate up and down stairs.

Compensation

$15.00 per hour. Pay occurs on a bi-weekly schedule. Work between 10-20 hours each week. No more than 30-hours during certain times such as move-in, move-out and other busy time periods during academic year.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands outlined below are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to assist individuals with disabilities in performing these functions. While performing the duties of this job, the employee is regularly required to sit, use hands for tasks such as gripping, handling, or feeling, and to communicate through speaking or hearing. The employee will frequently walk, climb stairs, and reach with arms. Occasional requirements include standing, stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities necessary for this role include both close and distance vision. Reasonable accommodations may be provided to support individuals with disabilities in performing these essential functions.

This is not employee agreement.

If you are unable to apply because of incompatible assistive technology or a disability, please COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.