Student Billing & Collections Advocate

ATS Institute of Technology; Chicago (IL); Sur place; USD 55 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health/Dental/Vision coverage

401(k) with employer match

Tuition reimbursement & continuing ed

Paid time off

Paid holidays

Mission-driven work

Résumé du poste

ATS Institute of Technology in Chicago seeks an experienced Student Accounts & Collections Specialist to manage student balances, pursue past-due accounts, and work with students on practical payment solutions.

This role requires strong collections skills, a professional, student-focused approach, and the ability to coordinate with Financial Aid, Admissions, and Student Services to resolve billing concerns and ensure enrollment continuity.

Qualifications

• Associate's degree in Business, Accounting, Finance, or related field required.
• 2+ years in collections, accounts receivable, or student accounts preferred.
• Strong communication and negotiation abilities.
• Ability to manage sensitive financial matters with professionalism.
• Detail-oriented with excellent organizational skills.
• Proficiency in accounting software and CRM systems.
• Problem-solving mindset with a focus on resolution and compliance

Responsabilités

• Manage past-due student accounts through consistent phone and email follow-up.
• Establish payment arrangements and follow up on missed or incomplete payments.
• Monitor balances, process payments, and resolve account discrepancies.
• Assist students with tuition, billing, and account-related questions.
• Maintain accurate records of collection activity, payments, and student communications.
• Collaborate with Financial Aid, Admissions, and Student Services to resolve account issues.
• Support account reporting and ensure institutional policies are followed

Connaissances

Communication skills

Negotiation abilities

Detail-oriented

Problem-solving mindset

Formation

Associate's degree in Business/Accounting/Finance

Outils

Accounting software

CRM systems

Description du poste

ATS Institute of Technology in Chicago seeks an experienced Student Accounts & Collections Specialist to manage student balances, pursue past-due accounts, and work with students on practical payment solutions.

This role requires strong collections skills, a professional, student-focused approach, and the ability to coordinate with Financial Aid, Admissions, and Student Services to resolve billing concerns and ensure enrollment continuity.