Student Billing & Accounts Specialist

ivytech; Valparaiso (IN); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental plan

Vision plan

Employee Assistance Program

Wellness Rewards

Flexible Spending Accounts

Retirement plan

Educational benefits

Work-life balance

Résumé du poste

Ivy Tech in Valparaiso is hiring a Student Accounts Specialist to support student account operations, including billing, cashiering, and customer service. You will be the primary contact for students, faculty, staff, and external partners regarding inquiries, payments, and billing issues.

The role emphasizes accuracy, compliance, and timely resolution of account matters across campuses, with an hourly rate of $19.00. Join a team focused on service excellence and campus financial operations.

Qualifications

• Associate's degree in business, accounting, finance, or related field.
• Experience with cash handling, account reconciliation or financial transactions.
• Strong customer service, communication, and interpersonal skills.
• High level of accuracy, attention to detail, and organizational ability.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.

Responsabilités

• Serve as a primary contact for student account inquiries, providing detailed guidance to students, faculty, staff, and external partners via phone, email, and in-person communication.
• Research, analyze, and resolve complex student account issues, including tuition, financial aid, and billing discrepancies.
• Explain billing statements, account activity, and financial aid impacts to students and families.
• Assist students with completing online processes related to payments, refunds, and account management.
• Review and manage student account holds, including placing or releasing holds as appropriate.
• Create, monitor, and follow up on payment plans to ensure timely payments.
• Research and resolve returned refunds, stale-dated checks, and missing payments.
• Process account adjustments, refunds, and ensure proper reconciliation of accounts.
• Maintain accurate records and ensure compliance with institutional policies and procedures.
• Perform daily cashiering functions, including payment processing and transcript payments.
• Reconcile daily cash drawers and prepare deposits with required documentation.
• Ensure all transactions are balanced and discrepancies are resolved promptly.
• Manage third-party and workforce billing, including contract setup, invoicing, and payment tracking.
• Review sponsor accounts for accuracy and follow up on outstanding balances.
• Process non-credit and workforce-related billing, vouchers, and claims.
• Ensure proper coding… within financial systems.
• Review credit balance reports and initiate refunds where appropriate.
• Reconcile student, agency, and program accounts to ensure accuracy and completeness.
• Monitor outstanding balances and communicate with students regarding payment obligations.
• Assist with audit preparation and ensure compliance with federal, state, and institutional regulations.
• Maintain organized and accurate electronic and physical filing systems.
• Support operational needs of the Bursar Office, including special programs and initiatives.

Connaissances

Customer service

Cashiering

Account reconciliation

Billing

Formation

Associate's degree in business, accounting, finance, or related field

Outils

Banner

Workday

Touchnet

Description du poste

Ivy Tech in Valparaiso is hiring a Student Accounts Specialist to support student account operations, including billing, cashiering, and customer service. You will be the primary contact for students, faculty, staff, and external partners regarding inquiries, payments, and billing issues.

The role emphasizes accuracy, compliance, and timely resolution of account matters across campuses, with an hourly rate of $19.00. Join a team focused on service excellence and campus financial operations.