Student Accounts & Billing Specialist (Hybrid‑Eligible)

Ivy Tech Community College of Indiana; Valparaiso (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness

Dental plan

Vision plan

Retirement contributions

Paid time off

Tuition assistance

Job summary

Ivy Tech Community College in Valparaiso seeks a Student Accounts Specialist to support student account operations, billing, cashiering, and responsive service for students, faculty, staff, and partners.

Reporting to the Director of the Bursar Office, you will act as a primary point of contact for inquiries, guide students through online payment steps, and support third‑party billing when needed. This role requires attention to detail, confidentiality, and strong communication.

Qualifications

• Associate’s degree or equivalent work experience required.
• Strong customer service, communication, and interpersonal skills.
• High level of accuracy, attention to detail, and organizational ability.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.

Responsibilities

• Serve as a primary contact for student account inquiries via phone, email, and in‑person.
• Research, analyze, and resolve complex student account issues including billing discrepancies.
• Explain billing statements and financial aid impacts to students and families.
• Assist with online payments, refunds, and account management processes.
• Review holds, manage payment plans, and ensure timely payments.
• Perform cashiering functions and reconcile daily cash drawers.
• Manage third‑party and workforce billing, invoicing, and payment tracking.
• Review and reconcile accounts, monitor outstanding balances, and communicate with students.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Confidentiality

Microsoft Office

Education

Associate’s degree in business, accounting, finance, or related field

Tools

Banner

Workday

Touchnet

Job description

Ivy Tech Community College in Valparaiso seeks a Student Accounts Specialist to support student account operations, billing, cashiering, and responsive service for students, faculty, staff, and partners.

Reporting to the Director of the Bursar Office, you will act as a primary point of contact for inquiries, guide students through online payment steps, and support third‑party billing when needed. This role requires attention to detail, confidentiality, and strong communication.