Student Billing & Accounts Specialist

ivytech; South Bend (IN); On-site; USD 53,726,000 - 57,859,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision coverage

Wellness program with rewards

Paid time off

Job summary

Ivy Tech Community College is seeking a Student Accounts Specialist to support student account operations, billing, cashiering, and customer service across campuses. The role reports to the Director of the Bursar Office and serves as the main contact for students, faculty, staff, and external partners.

The position emphasizes accuracy, timely resolution, and adherence to institutional policies. Compensation is $19.00 per hour, with full-time benefits eligibility for eligible staff.

Qualifications

• Associate’s degree in business, accounting, finance, or related field; or equivalent work experience.
• Experience with cash handling, account reconciliation, or financial transactions.
• Strong customer service, communication, and interpersonal skills.
• High level of accuracy, attention to detail, and organizational ability.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems.

Responsibilities

• Serve as a primary contact for student account inquiries via phone, email, and in-person.
• Research, analyze, and resolve complex student account issues.
• Explain billing statements, account activity, and financial aid impacts to students.
• Assist students with completing online processes related to payments, refunds, and account management.
• Perform daily cashiering functions and reconcile cash drawers.
• Process third-party and workforce billing, invoicing, and payment tracking.

Skills

Customer service

Attention to detail

Interpersonal skills

Communication skills

Education

Associate's degree or equivalent experience

Tools

Banner

Workday

Touchnet

Microsoft Office

Job description

Ivy Tech Community College is seeking a Student Accounts Specialist to support student account operations, billing, cashiering, and customer service across campuses. The role reports to the Director of the Bursar Office and serves as the main contact for students, faculty, staff, and external partners.

The position emphasizes accuracy, timely resolution, and adherence to institutional policies. Compensation is $19.00 per hour, with full-time benefits eligibility for eligible staff.