Assistant Director, Student Accounts & Benefits

Ivy Tech Community College; Indianapolis (IN); On-site; USD 55,000 - 60,000; Full time

Job summary

Ivy Tech Community College is seeking an Assistant Director of Student Accounts to support accurate processing of student financial transactions, veteran benefits, and grant funding. This role reports to the Director, ensuring compliance with policies, regulations, and audit requirements while delivering service excellence.

The position emphasizes collaboration across campus departments, process improvement, and timely refunds, invoicing, and reconciliation to maintain accurate student account

Qualifications

• > Associate’s degree from an accredited college or university.
• - Two years of experience in student accounts, accounts receivable, accounting, or a closely related financial operations field.
• - Strong attention to detail with the ability to complete procedures accurately and consistently.
• - Effective interpersonal and communication skills, both oral and written.
• - Ability to prioritize, organize, and meet deadlines with minimal supervision.
• - Proven ability to self-manage workload and complete project deliverables.
• - Demonstrated proficiency with Microsoft Office applications, including Excel.
• - Collaborative team player with a proactive, ownership-oriented approach.
• - Willingness to learn new systems, functions, and technologies.

Responsibilities

• Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.
• Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.
• Reconcile payments for bank deposits.
• Create invoices and process payments for non-student receivables.
• Record, monitor, and respond to credit card chargeback disputes.
• Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.
• Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.
• Prepare and disseminate student account reports to internal stakeholders and campus partners.
• Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.
• Maintain current and accurate documentation of student account policies and procedures.
• Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.

Skills

Attention to detail

Interpersonal and written/verbal

Prioritization and time management

Self-management and deliverables

Ownership mindset

Willingness to learn

Education

Associate’s degree

Bachelor’s degree in Business/Accounting or related field

Tools

Student information systems

Accounts receivable modules

Enterprise financial systems

Microsoft Excel

Job description

Ivy Tech Community College is seeking an Assistant Director of Student Accounts to support accurate processing of student financial transactions, veteran benefits, and grant funding. This role reports to the Director, ensuring compliance with policies, regulations, and audit requirements while delivering service excellence.

The position emphasizes collaboration across campus departments, process improvement, and timely refunds, invoicing, and reconciliation to maintain accurate student account