Student Assistant, Senior Eligibility Assistant

Tyler Junior College; Tyler (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Tyler Junior College is seeking a Senior Eligibility Assistant to support the Resource Center in connecting neighbors to community resources. The role focuses on researching and maintaining a resource database, launching a helpdesk, assisting with client assessments, and supporting related administrative tasks.

The position requires reporting to an off-campus location in Tyler and entails a maximum of 18 hours per week for Student Assistant duties, with travel to the Tyler Resource Center as

Qualifications

• Must be registered for undergraduate courses and maintain enrollment status.
• Eligible for Federal Work Study, as determined by Financial Aid.
• Maximum of eighteen (18) hours per week for student positions.
• Willing to travel to Tyler Resource Center for East Texas Food Bank activities.

Responsibilities

• Update, edit, and maintain client information in Oasis (Charity Tracker).
• Assist with verifying client eligibility for CSFP and TEFAP.
• Create and edit graphics and training materials, including instructional videos.
• Support training and compliance initiatives with administrative/technical tasks.
• Contact clients by phone to obtain or verify information.
• Utilize Word, Excel, PowerPoint, Clipchamp, email, and other apps for projects.
• Navigate digital databases with accuracy and efficiency.
• Perform related duties to support the Resource Center's mission.

Skills

Collaboration/Teamwork

Customer Service

Interpersonal Skills

Time Management

Written Communication

Organizational Skills

Problem-solving

Multi-tasking

Education

Undergraduate student enrollment

Tools

Oasis/Charity Tracker

Microsoft Word

Excel

PowerPoint

Clipchamp

Job description

The Senior Eligibility Assistant plays a vital role in connecting neighbors to available community resources. This role focuses on researching and maintaining a resource database, launching a helpdesk, assisting with client assessments, and supporting administrative tasks related to resources. The position strengthens the Resource Center’s capacity to act as a trusted navigation hub for the community. The student must be willing and able to report to an off-campus location in Tyler.

*Student Assistant positions are subject to a maximum of 18 hours per week.

ESSENTIAL FUNCTIONS and DUTIES

• Assist with updating, editing, and maintaining client information within the East Texas Food Bank's Oasis (Charity Tracker) database.
• Assist the Impact Compliance Specialist with verifying client eligibility for the Commodity Supplemental Food Program (CSFP) and the Emergency Food Assistance Program (TEFAP).
• Assist with creating and editing graphics and training materials, including instructional videos.
• Assist with training and compliance initiatives by performing a variety of administrative and technical tasks.
• Contact clients by phone to obtain or verify information as needed.
• Utilize Microsoft Word, Excel, PowerPoint, Clipchamp, email, and other software applications to complete assigned projects.
• Navigate digital databases with accuracy and efficiency.
• Perform other related duties as assigned in support of the East Texas Food Bank's mission and operations.

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Interpersonal Skills, Math Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing, ability to work independently

Work Environment:Work is primarily conducted during normal business hours. Some work may be conducted outside of normal operating hours.

Physical Demands:Sitting, walking, typing, prolonged standing, repetitive hand movements, significant bending, reaching, pushing, pulling, and lifting or carrying materials and equipment weighing up to 50 pounds.

Travel Required:Yes- to the Tyler Resource Center at the East Texas Food Bank

If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record.

QUALIFICATIONS

Students must be registered for undergraduate classes and maintain enrollment status to work in these positions. Students may qualify for Federal Work Study, which will be determined by the Office of Financial Aid.

Additional Job-Specific Requirements

Students are allowed to work a maximum of eighteen (18) hours per week and cannot work in multiple hourly positions. A work week is Monday-Sunday.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.