Student Assistant - Information Technology Specialist

Theuniversityunion; Sacramento (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

The State Controller's Office is seeking an IT Student Assistant to support the Unclaimed Property Division (UPD) with daily technology operations. You will gain hands-on experience in troubleshooting, hardware and software support, and helping users with technical issues.

Ideal candidates are enrolled in an IT program, communicate well, and enjoy learning in a fast-paced environment. This is a part-time, non-benefited student position under University Enterprises, Inc., with California

Qualifications

• Ability to analyze information and situations, identify and solve problems, reason logically and draw valid conclusions.
• Provide information technology consultation in support of business programs.
• Develop effective solutions.
• Apply creative thinking in the design of methods of processing information with information technology systems.
• Monitor and resolve problems with IT systems hardware, software and processes.
• Coordinate with users, administrators and engineers to identify business and technical requirements.
• Establish and maintain cooperative working relationships with project stakeholders.

Responsibilities

• Service desk support - provide technical software, hardware, and network problem resolution.
• Act as UPD Tier 1 support to triage tickets and escalate as needed.
• Facilitate network, software and hardware resolutions for UPD.
• Respond to service desk requests using HP-Service Manager, Remedy, Outlook or Teams.
• Deliver technical customer support and resolve a wide range of IT problems.
• IT Asset Management & procurement - maintain UPD Asset Inventory.
• Assist in designing new system architecture and policies for UPD assets.
• Coordinate PC hardware, OS and software updates for the division.

Skills

Problem solving

IT consultation

Communication

Analytical thinking

Technical documentation

Team collaboration

Public administration knowledge

Education

High school

Tools

HP-Service Manager

Remedy Smart IT

Microsoft Outlook

Microsoft Teams

SharePoint

Microsoft Excel

Job description

• Base Pay $18.00 - $26.00 / Hour
• Job Category Part-time, Off-campus , State Controller's Office
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

Description

The State Controller's Office is seeking to hire a motivated and dependable IT Student Assistant to assist the Unclaimed Property Division (UPD) with the day-to-day technology operations. This role offers hands-on experience in troubleshooting, hardware and software support, and assisting users with technical issues. Ideal candidates should be currently enrolled in an IT or related program, possess strong communication skills, and demonstrate a willingness to learn in a fast-paced environment. This is an excellent opportunity for students looking to gain practical experience while contributing to the university’s technology services.

Requirements

Conditions of Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Computer Science and Engineering, Computer Information Systems, pr other Information Technology (IT) related majors.

Work Schedule

F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$18.00 - $26.00 per hour.

Minimum Qualifications

• Ability to analyze information and situations, identify and solve problems, reason logically and draw valid conclusions.
• Provide information technology consultation in support of business programs.
• Develop effective solutions.
• Apply creative thinking in the design of methods of processing information with information technology systems.
• Monitor and resolve problems with information technology systems hardware, software and processes.
• Monitor project milestones and deliverables; coordinate and consult with users, administrators, and engineers to identify business and technical requirements.
• Develop and sustain cooperative working relationships with project stakeholders.
• Establish and maintain effective working relationships with others.
• Must have excellent communication skills and be able to provide the appropriate level of information to different audiences.
• Must have the ability to effectively communicate in verbal and/or written form as needed to provide presentations, contribute in meetings and work sessions, address risks and issues, and create necessary plans and reports, etc.
• Must demonstrate extensive knowledge of the principles of public administration, organization, and management; information technology systems equipment, software and practices; analytical techniques; technical report writing. Independently secures resources to complete assignments and solve problems.

Preferred Qualifications

• Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities

• Service desk support - Provide technical software, hardware, and network problem resolution to all UPD users to support UPD’s organizational needs by performing questions/problem diagnosis and communicating technical solutions.
• Act as the UPD Tier 1 support to triage tickets as they come in and resolve if possible or elevate internally for assistance.
• Act as the liaison to facilitate network, software and hardware resolutions for UPD to support organizational needs using software applications and communication skills.
• Respond to Service Desk requests to support UPD’s organizational needs using HP-Service Manager, Remedy Smart IT (Helix), Microsoft Outlook or Teams and communications skills.
• Deliver exceptional technical customer support by identifying, troubleshooting and resolving a wide range of technical computer- related problems using software applications and communication skills.
• Troubleshooting and resolving a wide range of technical computer- related problems.
• Provide technical software, hardware and network problem resolution to all UPD users to support UPD’s organizational needs.
• IT Asset Management & Procurement -Develop and maintain the UPD Asset Inventory to ensure proper resource planning using SharePoint, Microsoft Excel, Helix ticketing system or other software systems.
• Advise, create, or participate in the design of new system architecture, standards, and methods to support organizational needs using software applications and communication skills at the request of management.
• Assist in the development of and maintaining of policies and procedures to secure, support, maintain, protect and update UPD assets using software applications and communication skills at the request of management.
• System Updates - Assess and understand complex business processes and customer requirements to ensure new technologies, architectures, and security products will meet division needs using various software applications and communication skills.
• Coordinate PC Hardware, Operating System, and Software Updates for the division to ensure new technologies, architectures, and security products deploy properly using various software applications and communication skills.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office environment.

Summary

As the chief fiscal officer of California, the fourth largest economy in the world, the State Controller isresponsible for accountability and disbursement of the state’s financial resources. From audits andfinancial reports to payroll and unclaimed property, the Controller’s team of more than 1,400 dedicatedpublic servants strives to provide essential government services with a focus on quality and integrity.

The Unclaimed Property Division safeguards lost and forgotten property turned over to the state (e.g., bank accounts, uncashed checks, insurance benefits, wages, stocks, bonds, and safe deposit box contents) until claimed by the rightful owners. Operates an online search tool and toll-free telephone service, processes claims, and provides written notices to property owners and property holders.

• Agency/Department State Controller's Office