Student Assistant - Management Information Systems (MIS) Help Desk

Theuniversityunion; Sacramento (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

The California Correctional Training and Rehabilitation Authority (CALCTRA) is seeking two student assistants for MIS - Support Operations, Help Desk. Under supervision, you will learn routine support tasks across client technologies, inventory management, and software configuration, while handling incidents and requests.

Flexible part-time hours with a Thursday-Friday or other weekday schedule; compensation ranges from $16.90 to $23.50 per hour, with duties including data entry, asset

Qualifications

• Experience building and/or supporting PCs and related hardware and software.
• Experience with ticketing systems or help desk is a plus.
• Customer service experience in a service, technical, or manufacturing environment.
• Helpdesk experience in a call center environment.

Responsibilities

• Install or repair hardware or peripheral equipment.
• Manage client technology asset inventories.
• Perform user account management.
• Resolve and respond to client incidents or requests.
• Configure software programs.
• Perform end-of-life asset management and troubleshoot issues using standard procedures.

Skills

PC hardware

Help desk

Customer service

Ticketing system

Education

High school diploma

Job description

• Base Pay $16.90 - $23.50 / Hour
• Job Category Part-time, Off-campus , California Correctional Training and Rehabilitation Authority
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

Description

The California Correctional Training and Rehabilitation Authority (CALCTRA) is seeking to hire two student assistants for the Management Information Systems (MIS) - Support Operations, Help Desk position. Under close supervision of the Help Desk Manager (Information Technology Supervisor II), incumbent learns to perform routine support tasks and follow well-defined procedures in Client Technologies, Business Technology Management, and Software Engineering domains. Incumbent will learn to perform phone-based support, install and/or repair hardware or peripheral equipment; manage user accounts and technology inventory; resolves client incidents or requests; deploys desktop products; configures software programs; performs data entry, import and export activities; troubleshoots routine issues; and other related activities.

Requirements

Conditions of

Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Computer Engineering, Computer Information Systems, Computer Science, Information Technology, Management Information Systems, Software Engineering, or related field.

Work Schedule

Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$16.90 - $23.50 per hour

Minimum Qualifications

• Experience building and/or supporting PC's and related hardware and software.
• Experience with ticketing systems or help desk is a plus.
• Customer service experience in a service, technical, or manufacturing environment.
• Helpdesk Experience in a call center environment.

Preferred Qualifications

Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities

• Incumbent will learn to Install or repair hardware, or peripheral equipment.
• Manage client technology asset inventories.
• Perform user account management.
• Resolve and respond to client incidents or requests.
• Configure software programs.
• Perform end-of-life asset management. Troubleshoot, track, and conduct root cause analysis of system / database / operational issues utilizing standard procedures until resolved or escalated.
• Incumbent will learn to analyze information and evaluate results to choose the best solution and solve problems.
• Receive IT assets, validate assets against purchase invoice and complete IT assets stock received reports.
• Incumbent will learn to perform data entry and import and export activities.
• Troubleshoot software issues to identify causes of IT system failures and service interruptions using monitors, logs, user input, debugging processes, etc., to restore normal operations.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office environment.

Apply by: September 15, 2026

Summary

The California Correctional Training and Rehabilitation Authority (CALCTRA) is a self-supporting state agency that provides productive work opportunities and job skills to incarcerated individuals to reduce recidivism and increase public and prison safety.

The California Correctional Training and Rehabilitation Authority (CALCTRA) operates within California Department of Corrections and Rehabilitation (CDCR) facilities. CDCR does not recognize hostages for bargaining purposes. CDCR has a “NO HOSTAGE” policy, and all incarcerated individuals, visitors, non-employees, and employees shall be made aware of this.

• Agency/Department California Correctional Training and Rehabilitation Authority