Student Assistant - Information Technology Service Desk

Theuniversityunion; Sacramento (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

The State Controller's Office seeks IT Student Assistants to join the SCO Service Desk team, serving as primary contacts for EO, ISD, ADD, and Fi$Cal. You'll provide first-level tech support for hardware and software and gain practical experience in a government IT environment.

Part-time, non-benefited student role in California with a focus on customer service, ticketing, and systems support. Pre-employment checks may apply.

Qualifications

• Must be enrolled as a student, 12+ units (undergrad) or 8+ units (grad).
• GPA 3.0+ or higher.
• Ability to analyze information and solve problems with IT systems.
• Strong communication for diverse audiences.

Responsibilities

• Support Microsoft Windows OS and Microsoft Office, imaging and encryption software.
• Assist in ticketing, login issues, printers, and device setups.
• Coordinate with EO, ISD, ADD, and Fi$Cal staff to resolve issues.

Skills

Information analysis

Technical support

Communication

Problem solving

Team coordination

Report writing

Public administration knowledge

Adaptability

Education

High school

Tools

Windows OS

BitLocker

Imaging software

Job description

• Base Pay $18.00 - $26.00 / Hour
• Job Category Part-time, Off-campus , State Controller's Office
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

The State Controller's Office (SCO) is seeking to hire motivated and dependable IT Student Assistants to serve as members of the SCO Service Desk (SSD) team assigned as the primary division contacts for the Executive Office (EO), Information Systems Division (ISD), the Administration and Disbursements Division's (ADD) and Special Project's (Fi$Cal). The incumbents will act as a first level service desk support associates providing technical assistance for many associated hardware/software components used by the previously listed divisions.

This is an excellent opportunity for students looking to gain practical experience while contributing to SCO's technology services.

Requirements

Conditions of

Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Students must be enrolled in at least: 12 semester units or 12 quarter units for undergraduate students; eight-semester units or eight quarter units for graduate students. Students declared major must match the major(s) listed in the job posting and students must have a GPA of 3.0 or higher .

Majors/Fields of Study

Computer Science and Engineering, Computer Information Systems, or other Information Technology (IT) related majors.

Work Schedule

F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$18.00 - $26.00 per hour.

Minimum Qualifications

• Ability to analyze information and situations, identify and solve problems, reason logically and draw valid conclusions.
• Provide information technology consultation in support of business programs.
• Develop effective solutions.
• Apply creative thinking in the design of methods of processing information with information technology systems.
• Monitor and resolve problems with information technology systems hardware, software and processes.
• Monitor project milestones and deliverables.
• Coordinate and consult with users, administrators, and engineers to identify business and technical requirements.
• Develop and sustain cooperative working relationships with project stakeholders.
• Establish and maintain effective working relationships with others.
• Must have excellent communication skills and be able to provide the appropriate level of information to different audiences.
• Must have the ability to effectively communicate in verbal and/or written form as needed to provide presentations, contribute in meetings and work sessions, address risks and issues, and create necessary plans and reports, etc.
• Must demonstrate extensive knowledge of the principles of public administration, organization, and management; information technology systems equipment, software and practices; analytical techniques; technical report writing. Independently secures resources to complete assignments and solve problems.

Preferred Qualifications

• Demonstrated knowledge of the principles of public administration, executive & organizational communication, purpose-driven writing and editing that is clear, concise, and accurately explains the complexity and services of the SCO.
• Ability to complete deadline-driven project management assignments and translate complex financial and government information into plain language for diverse audiences .

Duties and Responsibilities

The student assistant will support Microsoft Operating Systems, Microsoft Desktop suite of tools, imaging software, some encryption software applications and smartphones. As a member of SSD they will be an active participant in the SCO Customer Experience to ensure satisfaction throughout the enterprise.

• Act as a member of the SSD Team in supporting EO, ISD, ADM and Fi$Cal staff, assigning tickets, coordinating and serving as a support member to the primary support expert for the BMC Service Manager application Helix/Remedy.
• Identify and resolve user technical issues using modern practices, including but not limited to; taking customer calls, emails or Teams chats, creating tickets, routing tickets, helping users login, print issues, smartphone issues, software or applications not working properly, conference room laptop and screen setup etc.
• Learn how to provide technical support of Microsoft Windows operating systems for desktop and laptop computers. Learn how to install and configure Microsoft Bitlocker encryption software.
• Learn how to Install, operate and maintain desktop images.
• Possess a basic knowledge or understanding in the installation, maintenance, troubleshooting, and implementation of complex computer systems and Smartphones.
• Support the Executive Office (EO) staff at b oth 300 Capital Mall and 621 Capital Mall in Sacramento. Possible day trips to the San Francisco office on all duties listed 5% of time.
• Learn and perform all asset management requirements for the SCO Service Desk Team. This will include the tracking and logging of all technical assets in the Helix System of Record, modifying records, completing the end-of-life cycle for all assets, and the deployment of assets and configuration items to users.
• Provide support to other divisions outside of the ones listed in these duties. The SCO Service Desk acts as the primary Service Desk for all of SCO. However, other divisions have their own Service Desks and will need assistance from time to time .

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an office environment.

Summary

As the chief fiscal officer of California, the fourth largest economy in the world, Controller Malia M. Cohen is responsible for accountability and disbursement of the state’s financial resources.

Controller Cohen also safeguards many types of financial property until claimed by the rightful owners, independently audits government agencies that spend state funds, and administers the payroll system for state government employees and California State University employees. She serves on 70 boards and commissions with authority ranging from state public land management to crime victim compensation. The Controller is a member of numerous financing authorities, and fiscal and financial oversight entities including the Franchise Tax Board and Board of Equalization. She also serves on the boards of the nation's two largest public pension funds.

The Controller is one of eight statewide constitutional officials who are elected every four years in California.

Additional Information

• Job Requisition # 705362061
• Agency/Department State Controller's Office