Student Assistant

Nigel Wright Consultancy Ltd (UK); Lansing (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

LARA seeks a student assistant to work with the public via telephone, email, mail, fax, web and voicemail to address residential, commercial and industrial utility concerns. The position conducts interviews by telephone on complaints and determines if actions are required.

Responsibilities include inputting web complaints, referrals, mailbox messages and emails into the database, providing back-up for the section, and handling other duties as assigned.

Qualifications

• Current enrollment in high school, vocational or technical school, or post-secondary educational institution.
• No specific type or amount is required.
• Proof of enrollment may include unofficial transcripts, current semester/term schedule, or tuition receipt showing balance of $0.00.

Responsibilities

• Interact with the public by telephone, email, mail, fax, web and voicemail to handle residential, commercial and industrial utility concerns.
• Conduct telephone interviews on complaints and determine if actions are needed.
• Input web complaints, referrals, mailbox messages and emails into the database.
• Provide back-up for the section and handle other responsibilities as assigned.

Education

Enrollment in high school or post-secondary educational institution

Job description

THIS IS A NON-CAREER APPOINTMENT THAT IS LIMITED TO 129 HOURS PER MONTH

As a student assistant, this position is responsible for working with the public via telephone, email, mail, fax, web and voicemail to handle residential, commercial and industrial utility concerns. Conducts interviews by telephone on complaints and determines if needs to be processed. This position will provide assistance inputting web complaints, referrals, mailbox messages and emails into the database. Provide back-up for the section and handle other responsibilities as assigned.

For the full position description click here

LARA is proud to be Michigan Veteran’s Agency (MVAA) Gold Level Veteran-Friendly Employer.

For more information about our department, visit us at www.michigan.gov/lara, LinkedIn, Facebook, and YouTube.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant suspected of using AI software for any portion of the selection process may be screened out.

Education

Current enrollment in high school, vocational or technical school, or post-secondary educational institution.

Experience

No specific type or amount is required.

Candidates must attach proof of enrollment to their applications which may include unofficial transcripts, copy of current semester/term schedule, or a receipt of tuition payment that shows a balance of $0.00. All confirmation documents should have your name, the college/university name, list of current courses/credits enrolled in and if applicable, courses/credits completed.

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/S/StudentAssistant.pdf