Student Advisor

Keypath Education; Schaumburg (IL); Hybrid; USD 48,400 - 60,500; Full time

Benefits offered by this job

Flexible work options

401(k) with company matching

Tuition reimbursement

Employee Assistance Program

Job summary

Keypath Education in Schaumburg, Illinois is seeking an Advisor to support students from enrollment to graduation. You will conduct outreach via phone, email, and text while collaborating with cross-functional teams to ensure retention and successful placements.

Ideal candidates will have a Bachelor's degree and 1-2 years of experience in student advising or customer service. This position offers a competitive salary range and a comprehensive benefits package including flexible work options, medical insurance, and a 401(k) retirement plan.

Qualifications

• 1-2 years of related experience in Student Advising or Customer Service required.
• Experience in higher education is highly preferred.
• Strong attention to detail is necessary.

Responsibilities

• Conduct outreach to students via phone, email, and text.
• Collaborate with Enrollment Advisors for onboarding students.
• Document communication and maintain records in CRM.

Skills

Communication Skills

Problem-solving

Multitasking

Interpersonal Skills

Education

Bachelor's degree

Tools

Microsoft Office

Microsoft Dynamics CRM

Job description

Job Description

The Advisor retains students from the point of enrollment to program completion and drives persistence through clinical or professional placements. The Advisor is responsible for providing outreach to students via multiple methods to support their successful completion of programmatic and placement requirements.

Essential Duties & Responsibilities

• Completes outreach via phone, email, and text message as outlined by program-specific engagement strategies.
• Responds to student inquiries via phone, email, and text message.
• Collaborates with Enrollment Advisor to successfully onboard new students as required by program.
• Documents all student communication and maintains relevant data points in CRM and other systems.
• Documents relevant communication with cross-functional team members and performs any required action items.
• Understands the fluctuations of their student population and works with Associate Director to achieve retention and placement goals.
• Confirms final student and enrollment numbers at close of term for Enrollment Verification.
• Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators.
• Communicates with university partner faculty or advisor contacts via email as appropriate within designated timeframe.
• Provides timely escalations to Associate Director for communication to university partner or internal stakeholders.

Qualifications

Education

• Bachelor's degree is required

Experience

• At least 1-2 years of related experience (i.e., Student Advising, Call Center, In/Out Bound, Customer Service) required.
• Experience working in higher education or similar environment highly preferred.

Core Competencies

• Understands the needs and challenges faced by adult learners.
• A passion for excellence and adaptability.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and deal with ambiguity.
• Aptitude to research, critically think about, and analyze student records and policy for resolution.
• A strong attention to detail including skills in record keeping and records management.
• Strong interpersonal, problem solving, and customer service skills.
• Outstanding listening and comprehension skills.
• A genuine interest and commitment to help students achieve their goals.
• Ability to work independently in the absence of supervision.
• Communication Skills: Written and oral communications are clear, organized, and effective; listens and comprehends well.
• Reliability/Dependability: Consistently performs at a high level; manages time and workload effectively to meet responsibilities.
• Judgment & Decision-Making: Makes thoughtful, well-reasoned decisions; exercises good judgment, resourcefulness, and creativity in problem-solving.
• Initiative & Flexibility: Demonstrates initiative, often seeking out additional responsibility; identifies problems and solutions; thrives on new challenges and adjusts to unexpected changes.
• Cooperation & Teamwork: Respectful of colleagues when working with others and makes valuable contributions to help the group achieve its goals

Technical Abilities

• Intermediate proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Intermediate proficiency with Microsoft Dynamics CRM, InPlace, and assigned university partner Student Information Systems (SIS) and Learning Management Systems (LMS) preferred.
• Familiarity with assigned university partner clearance tracking systems, such as Complio, CastleBranch, etc.
• Comfort using multiple systems daily, navigating between systems, and learning new technology.

Additional Information

Our salary structure and compensation philosophy reflect the value we place on our employees' experience, education, and skills. We pride ourselves on offering a competitive and fair total rewards package that considers the market.

The salary range for this position is between USD $48,400 - $60,500 with actual pay adjusted based on factors such as experience, location, market conditions, departmental budgets, and job responsibilities. Our Talent Acquisition Team is available to answer any questions and discuss your salary requirements.

Benefits

• Embrace the flexibility of remote, hybrid, and flexible work options.
• Access a competitive array of medical, vision, and dental insurance plans.
• Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs.
• Invest in your future with our tuition reimbursement and professional development programs.
• Secure your retirement with our 401(k) retirement contributions and company matching.
• Enjoy our paid leave policies designed to ensure you have the time to rest and recharge.
• Company-supported life and AD&D insurance, along with short-term and long-term disability coverage.
• Inclusive parental leave programs designed to support you and your family.

Equal Opportunity Employer

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state, or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.