Student Accounts Specialist - Remote & Campus Impact

The California State University; San Diego (CA); Hybrid; USD 45,000 - 66,000; Full time

Benefits offered by this job

Generous Time Off

Retirement

Health Coverage

Education Support: CSU tuition fee wa

FlexCash

Campus & Community

Job summary

San Diego State University is seeking a Customer-focused Student Accounts Specialist to manage student account activities, process financial transactions, and support interdepartmental coordination. The role emphasizes accurate account handling and adherence to federal and institutional policies for students, parents, and campus stakeholders.

The position requires experience in financial record-keeping and university cashiering, with opportunities to interact across departments and participate

Qualifications

• Thorough knowledge of financial record-keeping, mathematical and general office methods and practices.
• Ability to apply accounting procedures to basic problems.
• Ability to analyze and interpret accounting data.
• Ability to apply problem solving techniques to accounting problems.
• Ability to explain University policies to Students, Staff and Parents.
• Ability to work closely with various campus departments.
• Experience in a university student account or cashiering environment preferred.
• Experience using enterprise computer systems.

Responsibilities

• Customer Service & Account Support: Assist students, parents, and staff with inquiries related to payments, refunds, fee holds, and account access; explain policies and resolve billing issues.
• Transaction Processing & Reconciliation: Handle student account transactions, including credit adjustments, refunds, and payment postings; reconcile data for daily deposits, checks, and online payments.
• Data Reporting & Financial Aid Compliance: Run reports, process Title IV and NSLDS data, manage third‑party payments, and assist with financial aid and reconciliation tasks.
• Campus Coordination & Special Programs: Support events and programs involving the Bursar’s Office (e.g., orientation, study abroad); coordinate with campus departments and participate in policy committees.

Skills

Financial record-keeping

Accounting analysis

Data interpretation

Problem solving in accounting

Policy explanation

Cross-department collaboration

Student accounts experience

Enterprise systems

Education

Any equivalent combination of education and experience

Tools

Enterprise computer systems

Job description

San Diego State University is seeking a Customer-focused Student Accounts Specialist to manage student account activities, process financial transactions, and support interdepartmental coordination. The role emphasizes accurate account handling and adherence to federal and institutional policies for students, parents, and campus stakeholders.

The position requires experience in financial record-keeping and university cashiering, with opportunities to interact across departments and participate