Remote-Eligible Student Accounts Specialist

California State University, Chico; San Diego (CA); Hybrid; USD 45,000 - 66,000; Full time

Benefits offered by this job

Generous time off

Health/dental/vision coverage

CalPERS retirement

CSU tuition waiver

Education support

Job summary

San Diego State University is seeking a customer-focused and detail-oriented Student Accounts Specialist to provide student account assistance, process financial transactions, and support interdepartmental coordination.

This role ensures accurate account management, compliance with federal and institutional policies, and responsive service for students, parents, and campus stakeholders. The position offers a hybrid work model with standard campus hours and telecommuting options.

Qualifications

• Thorough knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.
• Ability to apply accounting procedures and practices to the analysis of basic accounting problems.
• Ability to analyze and interpret accounting data.
• Ability to apply problem solving techniques in finding solutions to basic accounting problems.
• Ability to provide accurate information and explain University policies and procedures to Students, Staff and Parents.
• Ability to work closely and cooperatively with various campus departments.
• Experience in a university student account or cashiering environment preferred.
• Experience using enterprise computer systems.

Responsibilities

• Customer Service & Account Support: Assist students, parents, and staff with inquiries related to payments, refunds, fee holds, and account access; explain policies and resolve billing issues.
• Transaction Processing & Reconciliation: Handle student account transactions, including credit adjustments, refunds, and payment postings; reconcile data for daily deposits, checks, and online payments.
• Data Reporting & Financial Aid Compliance: Run reports, process Title IV and NSLDS data, manage third-party payments, and assist with financial aid and reconciliation tasks.
• Campus Coordination & Special Programs: Support events and programs involving the Bursar’s Office (e.g., orientation, study abroad); coordinate with campus departments and participate in policy committees.

Skills

Financial record-keeping

Accounting procedures

Data analysis

Problem solving

Policy explanation

Interdepartmental coordination

Student accounts experience

Enterprise systems

Education

Any equivalent combination of education and experience

Tools

Enterprise computer systems

Job description

San Diego State University is seeking a customer-focused and detail-oriented Student Accounts Specialist to provide student account assistance, process financial transactions, and support interdepartmental coordination.

This role ensures accurate account management, compliance with federal and institutional policies, and responsive service for students, parents, and campus stakeholders. The position offers a hybrid work model with standard campus hours and telecommuting options.